Attention mobile app developers…

Do you know what users do
when they have a problem?

Press play to watch the surprising, unscripted interviews

What next?

Does your app review page
read like a wall of shame?

Users are willing to jump through hoops to give you feedback about bugs and features in your app, but they leave when you’re not able to address it. They’re dying for a chance to make your app better and to keep using your product—take a look, the data is staggering:

  • In the
  • Business
  • Category
55%

of negative app store reviews should have been private support tickets and requests for help.

28%

of positive app store reviews contain valuable product feedback and bug reports.

Don’t Lose Your Customers - We Help You Make Them Happy

Our customers have cut their time spent handling support by up to 50% and increased overall customer satisfaction.

Request an invitation to our software and start delighting your customers before they leave your app for good. Enter your email to be notified when invitations become available.

Your information is private and will not be shared with any third party. We hate spam too!
What Should I do?

Announcing Helpshift,
the integrated help desk
for Native Apps

Helpshift is the first and only embeddable support desk designed specifically for native apps.

  • Engage users in-app with a native, familiar experience so they don't stop using the app
  • Cut down on support time with a searchable FAQ that answers common questions
  • Privately resolve user issues to avoid negative app reviews and increase app ranking
  • Integrate a seamless UX built for mobile that you and your users will love

Enter your email to learn more and request early access

Supported Platforms
  • iOS (iPhone + iPad)
  • Android
  • HTML5
  • PhoneGap
  • Titanium
  • WP

Don’t Lose Your Customers - We Help You Make Them Happy

Our customers have cut their time spent handling support by up to 50% and increased overall customer satisfaction.

Request an invitation to our software and start delighting your customers before they leave your app for good. Enter your email to be notified when invitations become available.

Your information is private and will not be shared with 3rd parties. We hate spam too!
What is Helpshift?

Finally, in-app customer support
you'll want to show off

  • In-app & Native

    Help customers in-app with a familiar mobile experience. It’s hard enough getting them to use your app, don't force them out when they need a hand!

  • Fewer tickets

    Self-service support: customers prefer to find answers in a searchable FAQ before they reach out to support. Empower them.

  • Customizable

    Make it your own by matching the look and feel of your app.

  • Deep diagnostics

    Don’t ask questions you should already know the answers to. Capture device, user, and app diagnostics instantly.

  • SMS-like messaging

    A familiar messaging experience makes support effortless for both customers and support agents. Thumb-friendly.

  • Command and control center

    Unparalleled, mobile-responsive interface to see and respond to customers. Answer questions anywhere there’s a browser, even on the go.

  • Content Management System

    Curate, populate, rearrange, add videos, images, and cater content based on the user/platform. Up-to-date content anytime, no app-update required.

  • Multi-app & Multi-agent

    Work as a team and manage multiple apps across platforms via a joint agent dashboard.

Don’t Lose Your Customers - We Help You Make Them Happy

Our customers have cut their time spent handling support by up to 50% and increased overall customer satisfaction.

Request an invitation to our software and start delighting your customers before they leave your app for good. Enter your email to be notified when invitations become available.

Discussion

How are you managing
your mobile app support?

Don’t Lose Your Customers - We Help You Make Them Happy

Our customers have cut their time spent handling support by up to 50% and increased overall customer satisfaction.

Request an invitation to our software and start delighting your customers before they leave your app for good. Enter your email to be notified when invitations become available.

Your information is private and will not be shared with any third party. We hate spam too!
Copyright © 2012 Helpshift, Inc.