October 10, 2018 09:00 AM Eastern Daylight Time SAN FRANCISCO–(BUSINESS WIRE)–Helpshift, the company revolutionizing the customer service industry through its AI-powered conversational messaging platform, today announced the launch of the Helpshift Partner Program. The new program will deliver developer and go-to-market support for organizations that partner with Helpshift to grow their businesses, transform the customer […]
Fintechs, by nature, have a more comprehensive understanding of today’s consumers than brands spanning other industries, as they exist largely to create better relationships between banks and their customers — thus catering to customer values such as convenience and efficiency.
If you’ve reached out to customer support recently, there’s a pretty good chance your email, chat message, or phone call was fielded by artificial intelligence (AI). Gartner reports that some 85 percent of business-to-consumer transactions will take place without human interaction by 2020. And according to Linda Crawford, CEO of Helpshift, and Nathaniel Gates, founder and CEO of Alegion, that’s largely a good thing.