Helpshift at Pocket Gamer Connects London 2026 January 19–20, The Brewery, London
Helpshift is evolving beyond a support tool. Meet with our team to get a first look at our AI-Native vision for player engagement, covering support, community, engagement, and trust & safety. Discover how we can enhance your entire player experience, transforming player interactions into powerful drivers of loyalty and long-term retention.
Be Among the First to Explore Helpshift’s AI-Native Player Engagement Platform
See how Helpshift’s AI-Native Player Engagement Platform will reinvent support, engagement, trust & safety, and community in 2026 and beyond.
After our meeting at PGCL, you’ll receive:
Early-access demo assets
Video walkthrough of our Care AI Agent, proactive workflows, automation paths, and analytics.
The State of AI in Player Support Report
An exclusive early preview featuring insights and benchmarks from 50 industry leaders, available only to pre-scheduled attendees.
Complimentary deck of our custom card game, Player Engagement: Battle Royale
A chaotic, hilarious, and occasionally frighteningly accurate look at real support, community, and T&S scenarios. Pick it up at the show or have it sent to your office.
Book your meeting in advance here or find us on MeetToMatch to claim the full package.
Perfect for studios exploring modern AI support, scaling operations smartly, and seeing how Helpshift’s unified platform brings the future of player engagement into focus.
Don’t Miss Our Session
20-Minute Talk
- Monday 19 January, 2026
- 10:20am (GMT)
“AI Advances” Track
Beat the uninstall button : How AI-Native Engagement Rewrites the Player Retention Playbook
The biggest threat to your title isn’t competition, it’s player disengagement: the silent drop-offs that chip away at attention, undermine investment, and drain revenue long before churn ever appears on a dashboard.
In this session, we’ll break down what player engagement actually is, why it sits upstream of every outcome you care about (retention, LTV, community health, safety, monetization), and how today’s fragmented approach is holding studios back.
Then we’ll go deeper into an AI-native future of engagement. You’ll see how Helpshift is addressing this problem. See our player centric AI Agents in action, and how proactive outreach drives engagement.
Who You’ll Meet
Our team of player engagement specialists will be on-site throughout the show. If enhancing your player experience is a priority for 2026, or you’re curious about the latest AI innovations in the space, come and meet the leaders who can help you get there:
Rob Schoeppe
Head of Global Sales and Business Development
Mauro Indino
Business Development Manager
Samantha Pang
VP of Customer
Success
Kent Martin
Senior Marketing Manager, Global Events
Schedule Time with Our Team
Select a convenient time to discuss how Keywords Studios can enhance your player engagement strategy.
Can’t find a suitable time? Email us directly at [email protected]
Ready to Connect? Let’s Build the Future of Player Engagement, Together.
London is our first major stop of the year, and we’re coming with not only the player support technology studios already trust, but a powerful new roadmap we can’t wait to share, one built to accelerate outcomes for studios of every size.
