Conversational AI & Smart Intent Classification
When a player engages with Helpshift and begins typing (even with typos), Natural Language Processing (NLP) predicts their intent and displays the relevant intent menu. Helpshift uses data and/or ticket history to pre-train AI models that can identify common player problems. Based on that data, intent menus are built to guide your players through a personalized support journey

Effective & Delightful Self-service
Helpshift self service capabilities allows players to quickly search knowledge base (KB) articles to help them resolve the issue quickly and effectively. Our platform can also launch our  AI powered Quick Search Bot that surfaces the most relevant KB articles based on the player search.

Custom Bots for Guided Service
Our platform allows for the creation of custom bots that can be tailored to a  variety of problem types and workflows.  Depending on the complexity of the issue and what kind of action needs to be taken, an automated workflow can resolve the player’s issue,  an API call can be triggered to collect necessary information,  or the player can be routed to the appropriate agent (right within the experience).

Close the Loop, Get Their Feedback
Once the issue is resolved and CSAT is collected, Helpshift’s Feedback Bot can also collect feedback and sentiment about the game and their overall experience via customizable surveys (right within the experience).