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Helpshift is a consumer-first digital support platform for modern companies dedicated to happy players.
Three Easy Steps to Get Started!
Transform Your Player Support Experience Across Modern Channels
We roll out the red carpet for your test drive of the most powerful set of automation, segmentation, messaging, and ticket management tools. You’ll benefit from a unified player experience across mobile apps, web, PC, console, and the Metaverse. Get started today!
Experience the Benefits of PC and Console Support
Contextual PC Support
Never make your players answer basic questions and repeat redundant information with full authentication.
Auto-authentication means bots & agents are equipped with player data immediately to speed Time to Resolution
Modern Support Journey
Conversational AI, Data & Automation
Offer your players a Modern Support Journey that yields happier customers, faster resolution times, and improved ROI.
The Helpshift platform enables speedy self-service for common problems, offers intent driven guided support and, when a human touch is needed, equip agents with helpful data so they can resolve complex issues efficiently. Take the Helpshift Challenge today!
Conversational AI & Smart Intent Classification
When a player engages with Helpshift and begins typing (even with typos), Natural Language Processing (NLP) predicts their intent and displays the relevant intent menu. Helpshift uses data and/or ticket history to pre-train AI models that can identify common player problems. Based on that data, intent menus are built to guide your players through a personalized support journey
Effective & Delightful Self-service
Helpshift self service capabilities allows players to quickly search knowledge base (KB) articles to help them resolve the issue quickly and effectively. Our platform can also launch our AI powered Quick Search Bot that surfaces the most relevant KB articles based on the player search.
Custom Bots for Guided Service
Our platform allows for the creation of custom bots that can be tailored to a variety of problem types and workflows. Depending on the complexity of the issue and what kind of action needs to be taken, an automated workflow can resolve the player’s issue, an API call can be triggered to collect necessary information, or the player can be routed to the appropriate agent (right within the experience).
Support Your Players in the Metaverse
Already known as the de facto solution for creating amazing in-app support experiences that keep users engaged in the mobile app, Helpshift has launched Metashift, a rollout of new patented technologies designed for support experiences in the metaverse.
Blockchain Verification, NFT, & Identity Support
Along with the emergence of the metaverse, there are new technologies that need to be accommodate. Users now own virtual assets like NFTs that can have considerable value and user identity theft is a risk. Metashift’s upcoming blockchain verification feature will ensure that users’ virtual identities and assets can be supported across the metaverse through blockchain verification. This feature is slated to be released in Q4 2022
Native VR Support
As user experiences evolve to become more engaging and immersive, so must the support journey – even within virtual worlds. That’s why Helpshift is currently building the first support solution for the in-VR metaverse experience. Users shouldn’t have to leave virtual reality in order to get support. With Metashift, users will be able to access FAQs, self-serve with AI-driven intents, leave feedback, and report bugs and crashes right from the VR experience. VR support is slated to be available starting Q4 2022.
Easy to Set-Up and Integrate
Our easy-to-deploy SDK means you’ll be up and running in no time without requiring days and weeks from dev teams.
The one-time integration into your software projects means that most of the SDK X features that are released in the future become available to you automatically. The SDK X code is so lightweight that your app sizes can drop by more than 1MB apiece.
You now control UI design themes and customizations for your overall customer service brand and all of your products from a consolidated dashboard, instead of CSS.