With the population of mobile apps quickly overtaking their web-based siblings, it’s more difficult than ever to get your app noticed. App store optimization (ASO) is the most effective–and weirdly enough the most ignored–way to strengthen an app’s popularity. Here’s a big reason why it’s important for app store success:

app discovery mobile store helpshift

A Nielsen survey discovered that a whopping 51% of feature phone owners found their apps via the application store. 57% prefer it that way. Making sure that your app is visible in the store is four times better than a television ad. And with these four tips, it will cost way less.

1. Improve Customer Service

Getting 5-star app ratings is a necessity for app store visibility. Producing an awesome app will obviously bring high reviews, but great customer service is the true key to maintaining 5-stars in the app store. This is because customer service acts as a filter between an upset customer and the app store, no matter what the issue might be. Practically every app uses a customer service tool to bolster their app store optimization.

There are plenty of options to reach your customers better. Helpshift is a great customer service solution made specifically for mobile apps. Buffer is an amazing free outreach tool for keeping users in the loop on social media. Do research on what works for you. Software bugs and other issues with your app are inevitable, but bad ratings don’t have to be.

2. Ask for word-of-mouth and app reviews intelligently

Avoid asking users to share your app the second it loads or before a user has actually done something. Who gives a referral for an app they haven’t even tried? The practice of preemptive push notifications is annoying to pretty much everyone and might actually lower what they would have rated. The best time to ask for an app review is after the user has accomplished something: beaten a level, completed a task, or successfully resolved a service issue. Leverage their positivity in that moment when asking users to share their experience. There’s no shame in a 3rd party tool for smart ratings and review prompts if you ask users at the right time.

review prompt helpshift ask push

3. Understand your Audience

Most developers make apps with a user market already in mind, but that’s not the same as understanding how that market behaves. Using an analytics tool will help you notice patterns that you can use to improve your software and find new leads. Another added benefit is that you can research optimal keywords to use that will help people stumble upon your app more easily. The difference between writing “undead game” and “zombie game” could be thousands of downloads.

Google analytics has a free basic mobile version that does the job nicely. For a slightly-more-than-free upgrade, you can go premium or use those aforementioned customer service tools you researched to gain more data insights on what users struggle with. Flurry or Mixpanel are also great for this.

google data mobile helpshift

4. Don’t Cheat

“Black hat” app store optimization is the act of paying a 3rd party to boost downloads and ratings with bots or other tools. It can cost thousands of dollars depending on the request. Falsifying your stats is not only dishonest, but also increasingly ineffective as app stores are actively pursuing developers who try this. Bot programmers will gladly take your money anyway.

Just like increasing your ASO leads to app success, getting banned from the app store for cheating is essentially the death of your app. Invest the money into your customers, analytics, and manpower instead.

Hundreds of mobile apps trust Helpshift to boost their user retention and customer reviews. Give your app the boost it needs to stay competitive in the app store.

Published July 29, 2014
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