By Steven Grady
One of the most common questions we received at the MobileBeat conference was how Helpshift’s native customer service solution is different from email and web help desks.
Here are the 9 major reasons native customer service is critical for mobile apps:
1. Keep users in your app
Do you want users leaving your app?
I’ve asked hundreds of people this question and get the same answer every time: “hell no”. You’ve spent so much time, energy, and money to get people using your app. You wouldn’t want users leaving your app at all, let alone when they’re frustrated or confused. There’s no worse time for a user to leave your app than when they need your help or want to send you a message.
Helpshift’s native customer service experience keeps users in the app when they need help and after they’ve gotten their question answered.