Frustration-free automation that never gets in the way of the customer experience.
Let customers start, pause and return to conversations at any time across channels.
Use data-rich conversation streams to prioritize, optimize and personalize workflows.
— Maria Lo, Partner Director of Engineering at Microsoft for Outlook Mobile
Curious how Helpshift’s platform is making an impact? We analyzed the data from roughly 8 million issues and found that the average CSAT for Helpshift customers using messaging is 4.6, 35% higher than the average CSAT for email, and 28% higher than the average CSAT for live chat.