Leading B2C brands
use Helpshift to deliver
connected customer
conversations

Turn cases into conversations with the only
platform that connects agents, AI and bots on the
same channels your customers know and love.

Trusted.

Leading B2C brands use Helpshift to provide superior customer service across digital channels at scale.

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Finally, One Connected Customer Service Experience

From the first response to resolution—context is carried from channel to channel so your customers never have to repeat themselves or start over.

Automation that’s Intelligent

Frustration-free automation that never gets in the way of the customer experience.

Digital-First Channels

Let customers start, pause and return to conversations at any time across channels.

AI-Powered Self-Service

Fast self-service, informative help centers, and easy access to live agents.

“Everyone today is used to the iMessage or WhatsApp experience — they’re able to have ongoing conversations without having to wait around for an immediate response. Helpshift provides that conversational environment people have gotten so used to, and thanks to the platform capabilities that allow us to leverage data, we can see what’s going on and respond intelligently even if the users don’t provide all the context.”

— Maria Lo, Partner Director of Engineering at Microsoft for Outlook Mobile

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The Ultimate Guide to Digital Customer Service

Digital transformation for customer service is here, and it’s not going away anytime soon. If brands want to stay competitive today, they need a digital-first customer service strategy that reduces the cost to serve while simultaneously making support easy and effortless for their customers.

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