4 Reasons to Get Excited About the MBA in Automation Roadshow

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Our MBA in Automation webinar series last year was a huge success! We were surprised and delighted by the enthusiasm expressed by those who attended or watched on-demand afterward. We received tons of positive feedback, and now we’re keeping the momentum going by taking the MBA in Automation series on the road! 

We’re heading to a number of cities this year, including Salt Lake City, Dallas, New York, and London. We’ll be kicking things off in Salt Lake City on February 11th. You can register now, or if you’d like us to stop by your city, let us know.

If you need more reasons to get excited about the roadshow, here are four that’ll certainly get you on the bandwagon.

1. Build the foundations for automation

The typical customer support agent today spends a lot of time asking rote questions; from ‘what’s your account number?’ to ‘could I get the first and third letter of your password?’. It’s quite an inefficient use of their time when they could be helping customers with their actual problems. But It doesn’t have to be like this. New advances in customer service automation are proving that customer support can be efficient and enjoyable for both customers and agents. 

But with any new investment in technology, you want to get the most bang for your buck. That means building the right foundations in terms of people and processes that support ongoing innovation. Our roadshow team will walk you through how you can prepare your business for automation, as well as maintain those foundations for ongoing success.

2. Get Hands-on training to get started with bots. Fast. 

For consumers, automation is making customer support as intuitive as starting a chat conversation. For agents, bots can ask the rote questions that used to be part of a call script, saving them loads of time. But while these innovations are certainly exciting, we understand that change doesn’t come easy, and with every new technology comes the prospect of a potentially daunting process of implementation. 

Never fear! Our goal for attendees who want to get started with automation is to see greater than 50% of tickets deflected by bots within 60 days, so you can quickly give your agents more time to focus on high-value customers and urgent issues. To that end, we’ll be running a hands-on workshop during the roadshow that will give you a roadmap to success, including an overview of how to build a bot in minutes and KPIs to measure your progress. 

3. Pick the brains of customer service experts

Bots aren’t happening in a bubble. Automation in customer service is making a real impact across industries and is set to fundamentally change customer service as we know it. To keep you on the pulse of these exciting changes, we’ll be hosting a panel discussion with top customer support industry experts. So, bring your list of burning questions and be ready to take lots of notes during what’s certain to be an engaging and enlightening session!

4. Network with your local professional community

All consumer brands need customer support, and with top brands across the world, it means that customer service professionals and influencers are everywhere! But you don’t need to fly off to a giant industry event where you’re just a lone bee drowned out by the swarm. Our roadshows will be intimate affairs with a group of professionals and influencers from your local community. Not only will we have plenty of interaction during our sessions, but we’ll also be capping off each roadshow with a social reception where you can rub elbows with your peers. Be sure to bring extra business cards!

Excited now? Great! We’ll see you soon in your hometown!

Published January 29, 2020
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