Congratulations, your mobile app is growing! Now what?
When an app grows from 50 to 50,000 people in a week, companies struggle to serve their customers in a way that prevents churn. Gartner has found that “it is the overall impression generated by quality customer service that differentiates one enterprise from another.”
Customer service is your competitive advantage. Yet most mobile apps simply don’t practice the type of care that bolsters engagement.
When it’s time to keep users engaged, successfully transforming customer support into a retention center (instead of a cost center) is the #1 concern for business growth. In this article I’ll share some of the strongest methods to succeed with a large userbase. Have you tried any of the following proven strategies?