AI + automation
5 min read

How AI and Automation Improve Customer-Service Efficiency

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3 min read

How a Difference in Approach to AI + Bots Impacts Business Outcomes

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6 min read

The Top 6 Customer Service AI Trends to Watch

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5 min read

How the Insurance Industry Set the Standard for Frustration-Free Automation

Decisions: automation and chatbots
7 min read

To Automate or Not to Automate: The Benefits and Limitations of AI Chatbots

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4 min read

Why IoT Will Enable a New, Data-Driven Era of Customer Service

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4 min read

3 Reasons All Mobile Gaming Companies Need Bots and AI Built into their In-Game Support

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4 min read

Rule No.1: Don’t Frustrate Your Customers. Here’s How to Use Automation Intelligently

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2 min read

What We Learned From 8 Million Customer Service Tickets

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4 min read

Data Science Spotlight: What’s New with AI in Customer Service

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