March 2019

What We Learned From 8 Million Customer Service Tickets

Read More
eBook

Get In Sync With Your Customers: A Primer to Asynchronous Communication And How It Benefits Customer Service

Read now
Whitepaper

Benchmark Report: Transforming the Digital Customer Service Experience within the Enterprise

Read now
February 2019

Data Science Spotlight: What’s New with AI in Customer Service

Read More
February 2019

February Success Spotlight: Using the “Onboarding Analogy” for Leveraging AI and Bots — Together

Read More
January 2019

January Success Spotlight: Revamping Your Operations with Automation in Mind

Read More
December 2018

Interview: Lead Data Scientist Discusses Approach To Building an In-House AI Team at Helpshift

Read More
December 2018

The Only Tree You Need This Year is a Decision Tree: How to Leverage Bots During the Holidays

Read More
November 2018

Introducing the 2019 Customer Service Toolkit: Your Go-To Resource for Leveling Up Your Support Organization

Read More
November 2018

Why We Need a New IQ Test In Today’s AI-Powered World

Read More
October 2018

The One Costume You Shouldn’t Be Afraid of This Halloween: AI

Read More
October 2018

Let Agents and Bots Play to Their Strengths: A Product Manager’s Perspective

Read More
October 2018

October Success Spotlight: Getting Started with Custom Bots

Read More
Loading...

Subscribe to Weekly Digest

Search Posts

Categories

Follow us on

News & Press

Visit our news & press page for the latest on Helpshift, and please reach out regarding any press inquiries.

pr@helpshift.com

[Spring Equinox Party] Free March 20th? Join our Customer Support Party at Natoma Cabana in SF!
+