October 2018

Let Agents and Bots Play to Their Strengths: A Product Manager’s Perspective

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eBook

The Beginner’s Guide to Customer Service Bots

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Case Study

How Customer Service Excellence Promotes Player Engagement within FoxNext Games’ MARVEL Strike Force

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October 2018

October Success Spotlight: Getting Started with Custom Bots

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September 2018

The New Imperative of AI-Powered Issue Classification: Why We Created Helpshift Predict

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September 2018

September Success Spotlight: Next Steps After Implementing AI for Issue Classification

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August 2018

Helpshift CEO Linda Crawford on the “Marriage between Humans and AI”

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August 2018

Take a Deep Dive with Opus Research into Conversations, Messaging and Engagement

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August 2018

August Success Spotlight: Embracing AI for Issue Classification

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July 2018

July Success Spotlight: Breaking Down Answer Bot

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July 2018

The Chatbot Hype is Over, But Chatbots Are Just Getting Started

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June 2018

Is ‘Personalized Automation’ an Oxymoron? Not in Customer Service.

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June 2018

7 Customer Service Platform Capabilities to Supercharge Apple Business Chat

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