January 2019

January Success Spotlight: Revamping Your Operations with Automation in Mind

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Toolkit

2019 Customer Service Toolkit

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Case Study

Not Another Live Chat: How AI, Bots, and Messaging Transformed Customer Service for Moviegoers

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December 2018

Interview: Lead Data Scientist Discusses Approach To Building an In-House AI Team at Helpshift

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December 2018

The Only Tree You Need This Year is a Decision Tree: How to Leverage Bots During the Holidays

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November 2018

Introducing the 2019 Customer Service Toolkit: Your Go-To Resource for Leveling Up Your Support Organization

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November 2018

Why We Need a New IQ Test In Today’s AI-Powered World

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October 2018

The One Costume You Shouldn’t Be Afraid of This Halloween: AI

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October 2018

Let Agents and Bots Play to Their Strengths: A Product Manager’s Perspective

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October 2018

October Success Spotlight: Getting Started with Custom Bots

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September 2018

The New Imperative of AI-Powered Issue Classification: Why We Created Helpshift Predict

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September 2018

September Success Spotlight: Next Steps After Implementing AI for Issue Classification

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August 2018

Helpshift CEO Linda Crawford on the “Marriage between Humans and AI”

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