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Category Archives

Chatbots
Helpshift winning Live Chat Proddy award - Image showing Head of Customer Service, Head of Product, and Help Bot holding first place award trophy
2 min read

Helpshift Plays to Win with Best Live Chat

Helping Your Business
9 min read

Customer Service Chatbot – Designed to Help Your Business

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6 min read

SMS vs. In-App Service: Which is Right for You?

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9 min read

How to Help Your Business Now with Customer Service Chatbots

Business Case
7 min read

The Business Case for Digital Customer Service

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3 min read

How a Difference in Approach to AI + Bots Impacts Business Outcomes

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22 min read

Bot Wars Edition 2 – Eno, the Capital One Chatbot

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6 min read

Top 5 Benefits of Chatbots in Customer Service

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3 min read

Here’s What’s Trending in Chatbot News This Month

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14 min read

Bot Wars Edition 1 – The Amazon.com Chatbot

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