March 2019

What We Learned From 8 Million Customer Service Tickets

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eBook

Get In Sync With Your Customers: A Primer to Asynchronous Communication And How It Benefits Customer Service

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Whitepaper

Benchmark Report: Transforming the Digital Customer Service Experience within the Enterprise

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February 2019

February Success Spotlight: Using the “Onboarding Analogy” for Leveraging AI and Bots — Together

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February 2019

Show Your Customers The Love: Why You Should Leverage Bots For Valentine’s Day

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January 2019

January Success Spotlight: Revamping Your Operations with Automation in Mind

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January 2019

MoviePass Transforms Customer Service Experience with Helpshift’s Asynchronous Messaging and Bots

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December 2018

The Only Tree You Need This Year is a Decision Tree: How to Leverage Bots During the Holidays

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November 2018

Introducing the 2019 Customer Service Toolkit: Your Go-To Resource for Leveling Up Your Support Organization

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November 2018

‘Tis the Season: New Data Emphasizes the Importance of Preparing Your CX Team for the Holiday Madness

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October 2018

Let Agents and Bots Play to Their Strengths: A Product Manager’s Perspective

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October 2018

October Success Spotlight: Getting Started with Custom Bots

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October 2018

Make this Holiday Travel Season the Jolliest Time of Year For Your CX Team with Bots

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