March 2019

What We Learned From 8 Million Customer Service Tickets

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eBook

Get In Sync With Your Customers: A Primer to Asynchronous Communication And How It Benefits Customer Service

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Whitepaper

Benchmark Report: Transforming the Digital Customer Service Experience within the Enterprise

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March 2019

Why 5G and Cloud Gaming Will Usher In a New Era of Customer Service

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March 2019

When It Comes To Digital Customer Service, You Can Have Your Cake And Eat It Too

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February 2019

Data Science Spotlight: What’s New with AI in Customer Service

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February 2019

Prioritize Your Channels that ‘Spark Joy’

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February 2019

February Success Spotlight: Using the “Onboarding Analogy” for Leveraging AI and Bots — Together

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January 2019

Start Using ‘Async’ To Get ‘In Sync’ With Your Customers

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January 2019

MoviePass Transforms Customer Service Experience with Helpshift’s Asynchronous Messaging and Bots

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January 2019

Web Chat 2.0: Behind the Scenes of Creating Fully Asynchronous Web Messaging Capabilities

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December 2018

What Companies Can Learn From Netflix’s Record Breaking Month on Mobile

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November 2018

Why We Need a New IQ Test In Today’s AI-Powered World

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