January 2019

January Success Spotlight: Revamping Your Operations with Automation in Mind

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Toolkit

2019 Customer Service Toolkit

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Case Study

Not Another Live Chat: How AI, Bots, and Messaging Transformed Customer Service for Moviegoers

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January 2019

MoviePass Transforms Customer Service Experience with Helpshift’s Asynchronous Messaging and Bots

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January 2019

Web Chat 2.0: Behind the Scenes of Creating Fully Asynchronous Web Messaging Capabilities

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December 2018

What Companies Can Learn From Netflix’s Record Breaking Month on Mobile

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November 2018

Why We Need a New IQ Test In Today’s AI-Powered World

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November 2018

Best Project Management Tools for Empowering your Support Teams

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October 2018

Let Agents and Bots Play to Their Strengths: A Product Manager’s Perspective

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September 2018

The New Imperative of AI-Powered Issue Classification: Why We Created Helpshift Predict

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August 2018

Helpshift CEO Linda Crawford on the “Marriage between Humans and AI”

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August 2018

Why Messaging is the Only Support Channel that Aligns with Today’s On-the-Go Lifestyle

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August 2018

Helpshift Hosts Support Industry Luminaries in LA: Top Conversation Takeaways

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