General Archives | Helpshift

October 2018

Let Agents and Bots Play to Their Strengths: A Product Manager’s Perspective

eBook

The Beginner’s Guide to Customer Service Bots

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Case Study

How Customer Service Excellence Promotes Player Engagement within FoxNext Games’ MARVEL Strike Force

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September 2018

The New Imperative of AI-Powered Issue Classification: Why We Created Helpshift Predict

August 2018

Helpshift CEO Linda Crawford on the “Marriage between Humans and AI”

August 2018

Why Messaging is the Only Support Channel that Aligns with Today’s On-the-Go Lifestyle

August 2018

Helpshift Hosts Support Industry Luminaries in LA: Top Conversation Takeaways

August 2018

August Success Spotlight: Embracing AI for Issue Classification

July 2018

Stop Kicking the Can and Get Started with Messaging-Based Customer Service

July 2018

3 Key Reasons To Prioritize Messaging Over Email

July 2018

July Success Spotlight: Breaking Down Answer Bot

July 2018

Imagine the Possibilities: 5 Custom Bot Use Cases

July 2018

Meet the Helpshift Team in Los Angeles at the SensAI Social!

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