MBA in customer service automation
3 min read

Webinar Week Recap: Key Takeaways From the MBA in Customer Service Automation Webinar Series
proactive engagement
6 min read

4 Tips For Creating a Proactive Engagement Strategy That Won’t Pester Your Customers
multichannel customer service is about the journey
3 min read

Omnichannel vs. Multichannel Customer Service: What’s the Difference?
Retail online shopping
4 min read

This Year’s Go-To Fall Accessory for Retailers? The Pocket Guide To Staffing For the Holidays
Decisions: automation and chatbots
6 min read

To Automate or Not to Automate: The Benefits and Limitations of AI Chatbots
People sitting around table using laptops and mobile phones.
5 min read

Enhance Your Customer Experience Strategy Via Digital-First Customer Service
edi-kurniawan-knR3v0TZ0IA-unsplash
4 min read

Why the ‘Tech’ in Fintech Needs to Extend to Customer Service
Live chat
5 min read

3 Routine Live Chat Examples Made Better Through Messaging
Retail
5 min read

What Retail Chatbots for Customer Service Need to Be Successful
Phone conversation
5 min read

Four Creative Ways to Boost Your In-App Retention Rates
Load More