February 2019

February Success Spotlight: Using the “Onboarding Analogy” for Leveraging AI and Bots — Together

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eBook

Get In Sync With Your Customers: A Primer to Asynchronous Communication And How It Benefits Customer Service

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Case Study

Not Another Live Chat: How AI, Bots, and Messaging Transformed Customer Service for Moviegoers

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February 2019

Prioritize Your Channels that ‘Spark Joy’

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January 2019

Start Using ‘Async’ To Get ‘In Sync’ With Your Customers

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January 2019

MoviePass Transforms Customer Service Experience with Helpshift’s Asynchronous Messaging and Bots

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January 2019

Web Chat 2.0: Behind the Scenes of Creating Fully Asynchronous Web Messaging Capabilities

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December 2018

What Companies Can Learn From Netflix’s Record Breaking Month on Mobile

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November 2018

Why We Need a New IQ Test In Today’s AI-Powered World

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November 2018

Best Project Management Tools for Empowering your Support Teams

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October 2018

Let Agents and Bots Play to Their Strengths: A Product Manager’s Perspective

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September 2018

The New Imperative of AI-Powered Issue Classification: Why We Created Helpshift Predict

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August 2018

Helpshift CEO Linda Crawford on the “Marriage between Humans and AI”

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