Login Sales: 1-800-245-9165
  • Product
  • Solutions
  • Customers
  • Pricing
  • Company
  • Resources
  • Schedule Demo
Customer Service Channels Messaging for Web, In-App & 3rd Party Apps, Phone, Live Chat, Email AI + Automation Intent Classification, Routing, Bots and Proactive Support
Customer Self-Service Answer Bot, FAQs, Web and Mobile Help Center Ticketing + Support System Agent Desktop, Case Management, Knowledge Management, Analytics
Enterprise Platform APIs + Webhooks Salesforce + Zendesk Integrations Amazon Connect Integration Scale, Reliability, Trust Free Trial
Mobile In-App Support Provide a seamless help experience with in-app messaging Customer Service Platform Consolidate all your support applications into one and simplify your operations
Helpshift for Enterprise Unify and manage digital channels on top of your CRM Automated Customer Service Automate service workflows to drive personalized self-service and free up agents
Industries Gaming Retail FinTech
About Us Get to know the Helpshift story and meet our team Careers We're growing! See what job openings we have available
News Check out our latest news and media coverage Press View our latest company announcements
Next Steps Say Hello Meet our Leadership Upcoming Events + Webinars See our Partners Become a Partner
Content Library Review our guides, ebooks, videos, toolkits and case studies. Blog Discover best practices and thoughtful commentary for customer service professionals.
Events + Webinars Save the date for our upcoming online events. Glossary Brush up on your customer service vocabulary.
Customer Resources Knowledge Base Developer Guides Engineering Blog Services + Support
Product
Customer Service Channels AI + Automation Customer Self-Service Ticketing + Support System Enterprise Platform APIs + Webhooks Salesforce + Zendesk Integrations Amazon Connect Integration Scale, Reliability, Trust Free Trial
Solutions
Mobile In-App Support Customer Service Platform Helpshift for Enterprise Automated Customer Service Industries Gaming Retail FinTech
Customers
Pricing
Company
About Us Careers News Press Next Steps Say Hello Meet our Leadership Upcoming Events + Webinars See our Partners Become a Partner
Resources
Content Library Blog Events + Webinars Glossary Customer Resources Knowledge Base Developer Guides Engineering Blog Services + Support
Schedule Demo
banner background

Category Archives

General
MBA in customer service automation
3 min read

Webinar Week Recap: Key Takeaways From the MBA in Customer Service Automation Webinar Series

proactive engagement
6 min read

4 Tips For Creating a Proactive Engagement Strategy That Won’t Pester Your Customers

multichannel customer service is about the journey
3 min read

Omnichannel vs. Multichannel Customer Service: What’s the Difference?

Retail online shopping
4 min read

This Year’s Go-To Fall Accessory for Retailers? The Pocket Guide To Staffing For the Holidays

Decisions: automation and chatbots
6 min read

To Automate or Not to Automate: The Benefits and Limitations of AI Chatbots

People sitting around table using laptops and mobile phones.
5 min read

Enhance Your Customer Experience Strategy Via Digital-First Customer Service

edi-kurniawan-knR3v0TZ0IA-unsplash
4 min read

Why the ‘Tech’ in Fintech Needs to Extend to Customer Service

Live chat
5 min read

3 Routine Live Chat Examples Made Better Through Messaging

Retail
5 min read

What Retail Chatbots for Customer Service Need to Be Successful

Phone conversation
5 min read

Four Creative Ways to Boost Your In-App Retention Rates

Load More
Subscribe to Weekly Digest
Search Posts
Categories
Artificial Intelligence Chatbots Gaming General Mobile Support Operational Efficiency Product Announcement Self-Service The Future of Customer Service Uncategorized
Follow Us
Product Customer Service Channels Self-Service Augment and Automate you Customer Service Ticketing & Support System APIs + Webhooks Salesforce + Zendesk Integrations Scale, Reliability, Trust
Customers
Pricing
Solutions Mobile In-App Support Customer Service Software Helpshift for Enterprise Automated Customer Service
Company About Us Careers Leadership News Press Events + Webinars Say Hello See our Partners Partner Program
Resources Content Library Blog Events + Webinars Glossary Knowledge Base Developer Guides Engineering Blog Services + Support
  • Legal
  • Privacy
  • Support

© 2019 Helpshift. All Rights Reserved. Built by Gravitate.