June 2018

7 Customer Service Platform Capabilities to Supercharge Apple Business Chat

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Case Study

VCA’s Data Rich Live Messaging Provides Pet Owners with Unprecedented Care

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June 2018

Omnichannel is Dead: Long Live Conversations

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June 2018

Get Ready! Apple Business Chat is Making its Debut

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May 2018

Why B2C Brands Need Conversational Customer Service

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April 2018

4 Top Considerations For Integrating A Mobile Support Channel

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April 2018

April Customer Success Spotlight: Best Practices for Supporting Mobile Games

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March 2018

The New World of CS Automation Part 1: AI is Everywhere— Except Customer Service

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March 2018

RESOLVE 18: 10 Big Ideas about the Past, Present, and Future of Customer Service

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March 2018

What You Need to Know About GDPR: Interpretation and Implementation

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March 2018

4 Tactics for Great Customer Service Responses in Mobile Gaming

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January 2018

3 Lessons from the Traditional Call Center Applied to Chat

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November 2017

This Guide Ensures You Get the Most Out Of Your Mobile Help Desk

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