March 2019

What We Learned From 8 Million Customer Service Tickets

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eBook

Get In Sync With Your Customers: A Primer to Asynchronous Communication And How It Benefits Customer Service

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Whitepaper

Benchmark Report: Transforming the Digital Customer Service Experience within the Enterprise

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December 2018

What Companies Can Learn From Netflix’s Record Breaking Month on Mobile

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December 2018

December Success Spotlight: Why You Should Rethink your ‘Live Webchat’

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November 2018

Increasing Adoption of Mobile Payments: Here’s How Digital Banks Can Help

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September 2018

Dreamforce Spotlight: How BBVA Unifies the Customer Experience with a Digital-First Approach

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August 2018

Getting in Sync with your Customers: What’s the Difference between Synchronous and Asynchronous Communication

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August 2018

Helpshift Hosts Support Industry Luminaries in LA: Top Conversation Takeaways

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July 2018

Stop Kicking the Can and Get Started with Messaging-Based Customer Service

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July 2018

3 Key Reasons To Prioritize Messaging Over Email

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July 2018

July Success Spotlight: Breaking Down Answer Bot

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July 2018

Meet the Helpshift Team in Los Angeles at the SensAI Social!

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[Spring Equinox Party] Free March 20th? Join our Customer Support Party at Natoma Cabana in SF!
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