multichannel customer service is about the journey
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Omnichannel vs. Multichannel Customer Service: What’s the Difference?
Knowledge Management tools
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Knowledge Management Tools: The Secret Weapon of Customer Service
customer service for travel matters more than ever
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What the Airline Wi-Fi Race Says About the Future of Customer Service for Travel
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Enhance Your Customer Experience Strategy Via Digital-First Customer Service
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Why the ‘Tech’ in Fintech Needs to Extend to Customer Service
Live chat
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3 Routine Live Chat Examples Made Better Through Messaging
Retail Therapy for Agents
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Retail Therapy for Agents: How to Achieve Seamless Cross-Channel Support
Vivino
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Customer Spotlight: How Vivino Measures Customer Service Success
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Rethinking Legacy Customer Service: Digital Transformation That’s Attainable for the Enterprise
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IVR Automation: The Right Idea but the Wrong Application
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