December 2018

December Success Spotlight: Why You Should Rethink your ‘Live Webchat’

November 2018

Introducing the 2019 Customer Service Toolkit: Your Go-To Resource for Leveling Up Your Support Organization

November 2018

Best Project Management Tools for Empowering your Support Teams

‘Tis the Season: New Data Emphasizes the Importance of Preparing Your CX Team for the Holiday Madness

November 2018

Success Spotlight: How to Think About Workflows

October 2018

Make this Holiday Travel Season the Jolliest Time of Year For Your CX Team with Bots

September 2018

Dreamforce Spotlight: How BBVA Unifies the Customer Experience with a Digital-First Approach

September 2018

The New Imperative of AI-Powered Issue Classification: Why We Created Helpshift Predict

August 2018

The Beginner’s Guide to Bots is Here!

August 2018

Getting in Sync with your Customers: What’s the Difference between Synchronous and Asynchronous Communication