Operational Efficiency Archives | Helpshift

August 2018

Why Messaging is the Only Support Channel that Aligns with Today’s On-the-Go Lifestyle

eBook

The Beginner’s Guide to Conversational Messaging

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Case Study

How Microsoft’s Outlook on User Feedback Creates Happier Customers at a Dramatically Reduced Cost

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August 2018

Helpshift Hosts Support Industry Luminaries in LA: Top Conversation Takeaways

July 2018

Stop Kicking the Can and Get Started with Messaging-Based Customer Service

July 2018

3 Key Reasons To Prioritize Messaging Over Email

July 2018

New Forrester Report: Five Methods For Measuring Call Deflection From Experiences That Begin With Digital

July 2018

Imagine the Possibilities: 5 Custom Bot Use Cases

June 2018

Is ‘Personalized Automation’ an Oxymoron? Not in Customer Service.

June 2018

June Success Spotlight: Using Bots to Improve your Overall Support Experience

June 2018

Omnichannel is Dead: Long Live Conversations

May 2018

Three Cornerstones of Building a Fully Unified, Conversational Support Experience

May 2018

May Success Spotlight: Reducing Ticket Volume While Improving CX

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