Operational Efficiency Archives | Helpshift

October 2018

Let Agents and Bots Play to Their Strengths: A Product Manager’s Perspective

eBook

The Beginner’s Guide to Customer Service Bots

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Case Study

How Customer Service Excellence Promotes Player Engagement within FoxNext Games’ MARVEL Strike Force

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October 2018

Make this Holiday Travel Season the Jolliest Time of Year For Your CX Team with Bots

September 2018

Dreamforce Spotlight: How BBVA Unifies the Customer Experience with a Digital-First Approach

September 2018

‘Tis [almost] the Season: Prepare Your CX Team for the Holiday Madness with Bots

September 2018

The New Imperative of AI-Powered Issue Classification: Why We Created Helpshift Predict

August 2018

The Beginner’s Guide to Bots is Here!

August 2018

Getting in Sync with your Customers: What’s the Difference between Synchronous and Asynchronous Communication

August 2018

Take a Deep Dive with Opus Research into Conversations, Messaging and Engagement

August 2018

Helpshift Hosts Support Industry Luminaries in LA: Top Conversation Takeaways

July 2018

Stop Kicking the Can and Get Started with Messaging-Based Customer Service

July 2018

3 Key Reasons To Prioritize Messaging Over Email

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