January 2019

January Success Spotlight: Revamping Your Operations with Automation in Mind

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Toolkit

2019 Customer Service Toolkit

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Case Study

Not Another Live Chat: How AI, Bots, and Messaging Transformed Customer Service for Moviegoers

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December 2018

The Only Tree You Need This Year is a Decision Tree: How to Leverage Bots During the Holidays

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November 2018

Introducing the 2019 Customer Service Toolkit: Your Go-To Resource for Leveling Up Your Support Organization

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October 2018

Make this Holiday Travel Season the Jolliest Time of Year For Your CX Team with Bots

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August 2018

Getting in Sync with your Customers: What’s the Difference between Synchronous and Asynchronous Communication

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July 2018

3 Key Reasons To Prioritize Messaging Over Email

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July 2018

July Success Spotlight: Breaking Down Answer Bot

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July 2018

Imagine the Possibilities: 5 Custom Bot Use Cases

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June 2018

June Success Spotlight: Using Bots to Improve your Overall Support Experience

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May 2018

Why B2C Brands Need Conversational Customer Service

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May 2018

May Success Spotlight: Reducing Ticket Volume While Improving CX

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