Self-Service Archives | Helpshift

August 2018

Why Messaging is the Only Support Channel that Aligns with Today’s On-the-Go Lifestyle

eBook

The Beginner’s Guide to Conversational Messaging

Read now

Case Study

How Microsoft’s Outlook on User Feedback Creates Happier Customers at a Dramatically Reduced Cost

Read more

July 2018

3 Key Reasons To Prioritize Messaging Over Email

July 2018

July Success Spotlight: Breaking Down Answer Bot

July 2018

Imagine the Possibilities: 5 Custom Bot Use Cases

June 2018

June Success Spotlight: Using Bots to Improve your Overall Support Experience

May 2018

Why B2C Brands Need Conversational Customer Service

May 2018

May Success Spotlight: Reducing Ticket Volume While Improving CX

March 2018

Supercharge Your Self-Service: 5 Ways to Optimize Your Knowledge Base

February 2018

Top 5 Benefits of Chatbots in Customer Service

January 2018

The “My Cafe” Way: 5 Key Insights on Providing Scalable Support that Keeps Your Mobile User Base Strong

January 2018

What to do When a Customer is Ready to Break Up With You Before a Conversation Has Even Started

Loading...