February 2019

February Success Spotlight: Using the “Onboarding Analogy” for Leveraging AI and Bots — Together

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eBook

Get In Sync With Your Customers: A Primer to Asynchronous Communication And How It Benefits Customer Service

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Case Study

Not Another Live Chat: How AI, Bots, and Messaging Transformed Customer Service for Moviegoers

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February 2019

Prioritize Your Channels that ‘Spark Joy’

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February 2019

Show Your Customers The Love: Why You Should Leverage Bots For Valentine’s Day

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January 2019

Start Using ‘Async’ To Get ‘In Sync’ With Your Customers

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January 2019

Top 3 CX Lessons From The Travel Industry: How the DFW Airport Serves 69M+ Passengers in Real Time

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January 2019

January Success Spotlight: Revamping Your Operations with Automation in Mind

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January 2019

MoviePass Transforms Customer Service Experience with Helpshift’s Asynchronous Messaging and Bots

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January 2019

Web Chat 2.0: Behind the Scenes of Creating Fully Asynchronous Web Messaging Capabilities

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December 2018

Interview: Lead Data Scientist Discusses Approach To Building an In-House AI Team at Helpshift

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December 2018

What Companies Can Learn From Netflix’s Record Breaking Month on Mobile

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December 2018

December Success Spotlight: Why You Should Rethink your ‘Live Webchat’

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