The Future of Customer Service Archives | Helpshift

August 2018

Why Messaging is the Only Support Channel that Aligns with Today’s On-the-Go Lifestyle

eBook

The Beginner’s Guide to Conversational Messaging

Read now

Case Study

How Microsoft’s Outlook on User Feedback Creates Happier Customers at a Dramatically Reduced Cost

Read more

August 2018

Helpshift Hosts Support Industry Luminaries in LA: Top Conversation Takeaways

August 2018

August Success Spotlight: Embracing AI for Issue Classification

July 2018

Stop Kicking the Can and Get Started with Messaging-Based Customer Service

July 2018

3 Key Reasons To Prioritize Messaging Over Email

July 2018

July Success Spotlight: Breaking Down Answer Bot

July 2018

New Forrester Report: Five Methods For Measuring Call Deflection From Experiences That Begin With Digital

July 2018

Imagine the Possibilities: 5 Custom Bot Use Cases

July 2018

The Chatbot Hype is Over, But Chatbots Are Just Getting Started

June 2018

Is ‘Personalized Automation’ an Oxymoron? Not in Customer Service.

June 2018

June Success Spotlight: Using Bots to Improve your Overall Support Experience

Loading...