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From the Editor: Despite Popular Belief, Automation and Empathy can — and Should — Coexist
continuous improvement
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Continuous Improvement In Customer Service Requires Digital Disruption
Holiday shopping
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As Trump Considers the Holiday Shopping Season, Data Shows Retailers are Already Ahead of the Rush
value of customer service
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10 Stats That Show the True Value of Customer Service
Knowledge Management tools
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Knowledge Management Tools: The Secret Weapon of Customer Service
customer service for travel matters more than ever
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What the Airline Wi-Fi Race Says About the Future of Customer Service for Travel
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Enhance Your Customer Experience Strategy Via Digital-First Customer Service
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Why the ‘Tech’ in Fintech Needs to Extend to Customer Service
Live chat
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3 Routine Live Chat Examples Made Better Through Messaging
Retail
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What Retail Chatbots for Customer Service Need to Be Successful
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