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5 min read

Micah Solomon: Five Principles for Social Media Customer Service
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5 min read

Fully Automated Customer Service: The Myth and the Reality
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3 min read

Helpshift Protects Customers by Ensuring COPPA Compliance and so Should You
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9 min read

A Look Back at 2019 and Ahead to an Exciting New Year
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3 min read

How a Difference in Approach to AI + Bots Impacts Business Outcomes
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4 min read

The Cat’s Out of the Bag! Opus Research Validates The Business Value Of Helpshift Deployments
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5 min read

Customer Service vs. Customer Experience: A Critical Part of the Whole
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6 min read

The Benefits Of Efficient Customer Service And How Technology Makes It Possible
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6 min read

Demystifying Customer Service Channels: How to Choose the Best Ones for Your Business
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5 min read

Customers: 5 Ways to Survive the Holidays with Zero Conniption Fits
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