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With excitement, we would like to announce that we closed $10 million in Series A financing. The funding round was led by Intel Capital with participation from Visionnaire Ventures, True Ventures, and Nexus Venture Partners.

Helpshift is quickly becoming the customer management platform of choice for mobile apps. In just one year, our SDK has already been installed in over 150 million devices worldwide. We are currently serving over 1 billion app sessions weekly and we see surging demand for our product. Mobile usage continues to rapidly increase and we plan to be on the front lines, in-app, helping mobile businesses serve their customers better.

With the new round of funding, we intend to expand our team and dedicate resources to tackling growth. Building a strong company requires the right people, and acquiring top talent is a must. Cultivating a culture that is conducive to autonomy and creativity is a priority. We’ll hire smart people, equip them with the right tools, and unite everyone under the common belief that our product can make an impact in the enterprise CRM space.

Our mission remains the same – to provide a solid bridge of communication for businesses and their customers. Customers are going mobile, so that’s exactly where we are. We’re here to help businesses increase their retention and reduce churn.

There is a perfect storm brewing in the age of mobile. Current models of CRMs are not meeting the needs of customers. Modern CRMs in the high-velocity and low-touch era will be data-driven, intelligent and optimized – what Helpshift is committed to be.

It won’t be an easy journey. However, we’re fueled by seeing our current and future customers succeed. We remain focused on building a quality product and solving real customer pain points. We’re ready to make our mark!

Published June 23, 2014
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