Introducing – Player: Engage Podcast
We have been at the edge of our seats waiting to introduce you to our new podcast, Player: Engage, brought to you by Helpshift and Keywords Studios. Player: Engage is…
Product Update: Actionable and critical data in new dashboard
The dashboard is the first thing you see when you log in and we’ve made it better than ever.
9 Reasons Native Customer Service is a Must Have
One of the most common questions we received at the MobileBeat conference was how Helpshift’s native customer service solution is different from email and web help desks.
Building mobile first apps with the customer top of mind – Edition 3
The hidden power behind mobile app FAQ’s Mobile apps, unlike web apps, cannot be hot patched or fixed quickly. App stores can take anywhere from 1-4 weeks to review app…
Building mobile first apps with the customer top of mind – Edition 2
Getting Help should be as easy as 1, 2, 3 Last week, we looked at best practices to engage customers with your app right from the start. This week, we’d…
Building mobile first apps with the customer top of mind – Edition 1
The first impression Mobile is the primary channel consumers use to engage with businesses, so it’s a must to deliver a mobile first experience for them in your apps.
The 5 minute setup using your Helpshift dashboard
Here are 4 simple steps that you can do in 5 minutes to get you started with Helpshift. 1. Setup email ticketing Managing support requests in email is a nightmare!
How to deal with user complaints in Android app reviews
Complaints don’t belong in Google Play’s review pages! But if they do end up there… Here’s how to deal with them.
Introducing web support – seamless service through multiple channels
As your app grows in popularity, your customers will want to connect with you beyond the app. They’ll want to find you on the web, through the App Store and…