“Rate our App” Now Smarter and More Intuitive Through Helpshift
By Steven Grady
We’ve brought our own spin to everyone’s favorite pop up dialogue “Rate our App.” Instead of the traditional choices to ‘Rate Now,’ ‘Remind me Later’ ‘No Thanks’, we’ve introduced a “Send Feedback” option. This gives you the ability to collect feedback at the moment of truth instead of being stuck with un-actionable negative app store reviews.
When to ask a user to rate your app
1) If they like your app they’ll positively rate it.
2) If they’re not happy with your app they’ll still rate it – but the rating won’t be so great. We’ve got you’re back with the second scenario and that’s why we introduced this new “send feedback” option–to deflect those negative reviews!