Artificial intelligence is ubiquitous in our daily lives. Today’s consumers are accustomed to rapid, on-demand answers from Google, and AI-powered playlists from Spotify— but have to suffer through long wait times and broken experiences when dealing with customer service. To emphasize that point, more than 94 percent of consumers dread contacting support according to a recent joint survey with Propeller Insights. This makes the customer service industry as a whole ripe for disruption through AI.
Having recently launched native, turnkey artificial intelligence and bots, the Helpshift team understands the landscape today and how to craft the future of customer service moving forward. Download our new eBook: The New World of Customer Service Automation to learn how to:
- Use AI and Bots to personalize customer service interactions
- Optimize AI-powered operations so that no customer slips through the cracks
- Provide the efficient service experience that today’s consumers expect
Once you’ve familiarized yourself with the ideas and foundation surrounding our future powered by AI, automations, and bots— we have a deeper dive into Helpshift’s AI capabilities available. Learn from Helpshift VP Tushar Makhija as he walks you through An Introduction to SensAI, our latest webinar.