The Clear Road Forward to Customer Prosperity: Part 2
Getting Your Users To Hit The Pavement Through Proactive Engagement As a business, the importance of identifying speed bumps for your users before they hit them head on cannot be…
Helpshift’s Customer Service Acronym Cheat Sheet
Let’s be honest, in the world of customer service there are a lot of acronyms. As the technology we use everyday evolves, the list of acronyms seem to keep growing….
Apple’s Latest Executive Order and How You Can Tip it In Your Favor
The App Store is now allowing a chance for developers to respond to user comments regarding app ratings. Developers will be allowed a single response as to avoid a lengthy…
The Evolution of Customer Service: 4 Progressions Spanning Past to Future
First came the brick and mortar. Until the 1960s, customers had to physically visit a store to purchase, get help with, or return a product. Then came the telephone and…
Is your organization building for the mobile screen first?
Mobilizing In-app Customer Service Enterprises have been slow to embrace mobile features and support. Only 33% of large companies are good at delivering mobile experiences and only 26% of those…
The Value of Support Support Groups (no that’s not a typo)
In the customer support world, we thrive off of effective communication loops and feedback. It’s our lifeblood, quite literally what keeps us going (and employed)! And most of the time…
2017 Resolution: Be More Text Savvy
For so many customers, texting is the preferred mode of communication, and catering to that preference is a great step. But sometime’s it’s difficult to read customers just based on…