Elevate Your Console Gaming Experience with Next-Level Support!
Native Player Support for Console Games Reimagined
Experience gaming like never before with our revolutionary native in-game QR code customer service solution for console games. Get instant assistance without leaving your game. No more email. No more forums. No more waiting on hold.
Your In-Game Support Experience, Reimagined
Expert Support at Your Fingertips
Say goodbye to gaming frustrations. Our solution means in-game customer service is just a tap away, providing expert assistance whenever you need it.
How does it work?
Simply scan the QR code pop-up on on your console’s screen and players are immediately taken into our Modern Support Journey.
Welcome to the Modern Support Journey for Console
Easily offer your console gamers a smoother, faster and connected modern support experience.
Modern self-service help centers with FAQs, common issues, and more means players can solve issues on their own, speeding time to resolution and decreasing time spent with internal support all while improving customer satisfaction.
Leverage automations, AI, ML, bots and Smart Intents to automate issue resolution and speed time-to-happiness.
Give your support team superpowers with a seamless, context-rich handoff to agents from self-service or bots.
Overcoming In-Game Customer Service Challenges
How our solution is better.
What Players Are Saying
Happy Customers, Thriving Community
Why Trust Our In-Game Customer Service?
Gaming Industry Expertise
Backed by Gaming Enthusiasts
With years of gaming industry experience, our support solution knows what it takes to deliver exceptional results.
Gaming on Your Schedule
Your gaming adventure doesn’t have a time limit, and neither does support. Support your players 24/7.
Thousands of Satisfied Gamers
Join the growing community of satisfied gamers who have experienced the difference our support makes.
Built for the Gaming Experience
We’re on over 4 billion device worldwide, so it’s no wonder that 7 out of the top 10 revenue-generating apps choose Helpshift.
Trust by Leading Mobile Apps
"We saw a real opportunity with Helpshift. First of all, it delivered a fully-native experience with in-app messaging. Players don't want to leave the app to send an email and calling into a call center would be unthinkable. Helpshift delivered a fully integrated experience that delighted our players"
Nataly Kuzmina, Head of Support at Playrix
“Helpshift has been transformative to our player support experience. Over the course of just over a year, we improved our level of automation. Most importantly, however, we have maintained CSAT throughout while achieving our vision of scaling leaner.”
Ana Celeste Almeida Vieria, Player Support Manager at Nordeus
"Our customers are getting quicker responses, our chatbot solves many issues without an agent, and we’ve been able to focus our agents on more complex problems.”
Bárbara Borba Moraes, Coordinator of Operations and CX at Guiabolso
“From a player’s perspective, everything is all in one place. You can play your game, read FAQs, or get help all from within the app. It’s a connected experience right at your fingertips and allows us to be where our players are."
Faye Por, Director of Customer Service, Zynga