Elevate Your Console Gaming Experience with Next-Level Support!

Native Player Support for Console Games Reimagined

Experience gaming like never before with our revolutionary native in-game QR code customer service solution for console games. Get instant assistance without leaving your game. No more email. No more forums. No more waiting on hold.

Your In-Game Support Experience, Reimagined

Expert Support at Your Fingertips
Say goodbye to gaming frustrations. Our solution means in-game customer service is just a tap away, providing expert assistance whenever you need it.

How does it work?
Simply scan the QR code pop-up on on your console’s screen and players are immediately taken into our Modern Support Journey.

Welcome to the Modern Support Journey for Console

Easily offer your console gamers a smoother, faster and connected modern support experience.

Self-Service
Modern self-service help centers with FAQs, common issues, and more means players can solve issues on their own, speeding time to resolution and decreasing time spent with internal support all while improving customer satisfaction.

Automation
Leverage automations, AI, ML, bots and Smart Intents to automate issue resolution and speed time-to-happiness.

Agent
Give your support team superpowers with a seamless, context-rich handoff to agents from self-service or bots.

Overcoming In-Game Customer Service Challenges

How our solution is better.

Seamlessly Integrated Support

Streamlined for Uninterrupted Gameplay
We’ve solved the challenge of integration complexity, ensuring your player support service seamlessly blends with all your console games. No more disruptions or delays during gameplay.

Global Language Assistance

Supporting Players Worldwide
Multilingual support is at the core of our service. No matter where you are in the world, your team can address language barriers and cultural differences, making support accessible to all.

Optimal Resource Utilization

Maximizing Support Efficiency
Investing in real-time support can be demanding, but our resource allocation strategy ensures efficient utilization of staff, infrastructure, and training. You get the best support without unnecessary overhead. Scale it up when you need, and scale it down when you don’t.

What Players Are Saying

Happy Customers, Thriving Community

Anna Yangolenko

Customer Care R&D Supervisor, Gameloft
We saw significant improvement across all of our main KPIs, CSAT being one of the most important and biggest improvement areas.”


Why Trust Our In-Game Customer Service?

Gaming Industry Expertise

Backed by Gaming Enthusiasts
With years of gaming industry experience, our support solution knows what it takes to deliver exceptional results.

24/7 Availability

Gaming on Your Schedule
Your gaming adventure doesn’t have a time limit, and neither does support. Support your players 24/7.

Proven Success

Thousands of Satisfied Gamers
Join the growing community of satisfied gamers who have experienced the difference our support makes.

Battle Tested

Built for the Gaming Experience
We’re on over 4 billion device worldwide, so it’s no wonder that 7 out of the top 10 revenue-generating apps choose Helpshift.


Trust by Leading Mobile Apps

"We saw a real opportunity with Helpshift. First of all, it delivered a fully-native experience with in-app messaging. Players don't want to leave the app to send an email and calling into a call center would be unthinkable. Helpshift delivered a fully integrated experience that delighted our players"

Nataly Kuzmina, Head of Support at Playrix

Read the Success Story >

“Helpshift has been transformative to our player support experience. Over the course of just over a year, we improved our level of automation. Most importantly, however, we have maintained CSAT throughout while achieving our vision of scaling leaner.”

Ana Celeste Almeida Vieria, Player Support Manager at Nordeus

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"Our customers are getting quicker responses, our chatbot solves many issues without an agent, and we’ve been able to focus our agents on more complex problems.”

Bárbara Borba Moraes, Coordinator of Operations and CX at Guiabolso

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“From a player’s perspective, everything is all in one place. You can play your game, read FAQs, or get help all from within the app. It’s a connected experience right at your fingertips and allows us to be where our players are."

Faye Por, Director of Customer Service, Zynga

Read more >

Frequently Asked Questions

Our service is compatible with a wide range of popular console games, and we are continually expanding our support to new titles.

Absolutely! Whether it’s technical troubleshooting or pro tips, your team is equipped to support your players.

Easily prioritize real-time assistance, especially during critical gaming moments. Your team is always prepared to respond promptly to ensure smooth gameplay.

We prioritize your privacy and data security. Our adherence to data protection regulations ensures your personal information is safeguarded during in-game support interactions.

We take toxicity seriously. Our dedicated moderation measures keep in-game support channels safe, fostering a positive gaming environment for everyone. Trust and safety you can count on.

Ready to Reimagine Your Console Support Experience?

Request a Demo Today

Market Leader

Recognized by the market as a leader across many categories. You can read our reviews, here.

Self-Service, Help Desk, Live Chat
Self-Service, Help Desk, Live Chat
Help Desk
Help Desk, Live Chat
Chat Bots
Self-Serivce, Help Desk
Chat Bots