Free 30 Day Trial Terms
Currency & Tax: Prices are in U.S. Dollars and are exclusive of any sales taxes.
Term: The first billing cycle for all subscriptions ordered hereunder starts on the purchase date (“Term Start Date”) and ends after 13 months (“Term End Date”) (the “Order Form Initial Term”).
For each Experience Helpshift purchase, the “Order Form Initial Term” shall begin as of the Term Start Date, and unless earlier terminated as set forth in this Agreement, (x) shall continue for the Order Form Initial Term of one year, and (y) following the Order Form Initial Term, shall automatically renew for additional successive 12 month terms (each, an “Order Form Renewal Term”) unless either party notifies the other party of such party’s intention not to renew no later than sixty (60) days prior to the expiration of the Order Form Initial Term or then-current Order Form Renewal Term, as applicable.
Termination for Convenience: Customer will be entitled to terminate this Agreement within the first 30 days after the Term Start Date with no penalty or cost. Notification must be made in writing prior to the end of the first 30 days. After the first 30 days, Customer will be billed in accordance with the payment terms set forth below.
Payment Terms: Customer will receive an Experience Helpshift credit valued at $150 at the onset of the Order Form Initial Term for the first 30 days. Thereafter, payment for the monthly platform fee and the issue usage fee will be invoiced on the first day of each month following the month in which services were provided. Payment is due upon receipt. Customer will receive an Experience Helpshift credit valued at $150 at the onset of the Order Form Initial Term.
This purchase includes and incorporates (i) the above terms and (ii) Helpshift’s standard Enterprise Terms, which are located at https://www.helpshift.com/terms/ (“Terms”) and all of which are in each case hereby incorporated by reference. The foregoing contains, among other things, warranty disclaimers, liability limitations and use limitations. There shall be no force or effect to any different terms of any related purchase order or similar form even if signed by the parties after the date hereof.
Issue Calculation: Net Issues will be tracked on a daily basis. Net Issues will equal the total number of customer service issues created under the Customer’s domain(s) and counted by Helpshift less the number of issues not created by the users of the Customer’s domain(s) (or Non-User Issues). Non-User Issues will be credited within the month of identification by the Customer. At the end of each month, prior to billing, 250 issues, or the exact number of Net Issues if there are less than 250 Net Issues calculated in the given month, will be credited to the account in accordance with the terms above. If applicable, the issue Tier selected on the Issue Pricing Schedule above, will be based on the Net Issues calculated.