Helpshift In-App Messaging

By Helpshift

• Connect with your users through in-app messages that look and feel native to your mobile app.
• Helpshift SDK provides a great deal of user information, empowering your agents to quickly diagnose and resolve customer queries.
• Use custom metadata to segment and prioritize incoming issues.

Collect In-App Feedback

• Get immediate feedback at scale — allow users to drive future product iterations by making feedback an intuitive part of the customer experience.
• Re-direct unhappy customers to leave feedback with your support team and avoid a crippling review in the App Store.
• 46% of negative reviews actually contain feedback that can improve your app.
• Garner 5-Star ratings with intelligent rating prompts that only appear after you’ve successfully resolved a customer’s issue.