Helpshift has been selected for the 2015 TiE50 Top Startup list! The TiE50 awards program recognises the world’s most enterprising technology startups. We are honored to join these elite companies chosen from thousands of screened candidates.
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Helpshift Smart Views are integral to any support team. You can use Smart Views to segment issues based on tags, assign them to certain Agents, and even use them to…
![[KEY INSIGHTS] Lessons from GREE: 3 Keys to Scalable Engagement](https://www.helpshift.com/wp-content/uploads/2022/04/jon-grogan-140392-1-1.jpg)
Today we invited the Director of Customer Operations at GREE Games, Chris Tabasa, to provide our community a deep dive into how customer support organizations should be thinking about player…
The Helpshift family has grown quite a lot this year! One big perk of our market success is that we now have enough friends to play White Elephant. Have you…
In 2007, a week after the first iPhone launched, a very brilliant man wrote a very brilliant article in which he coined the term “mobile-first”. This man is Ojas Rege….
Earlier this year, I wrote about how mobile companies are innovating with new methods of communication to their players. Mobile app developers are able to connect with their users easier…
While the ‘90s may be making a comeback when it comes to high-waisted Levis and “grandma” sweaters, vintage is not a good look in customer service. Share this: Share on…
[REPORT] The 2023 Digital Support Benchmark Report. Download Now
[PODCAST] Introducing the Player: Engage podcast. Listen Now
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[WEBINAR] Achieving 4.5 CSAT While Resolving 2X the Industry Avg. of Tickets per Agents. Register Now