We recently reported the findings of a survey we ran with Radius on mobile app usage. The findings were released in this press release. Now, in this infographic, learn the numbers behind how much mobile dominates our lives and the lives of customers.
As technology becomes more and more adept at ticket deflection, a crucial aspect of any customer service manager’s job is preparing agents for what to do in the event that…
Hyperdata Means Hyperlocal At the conclusion of 2013, Hyperdata was labeled the new Big Data, Big Data’s little brother, and “an awful buzzword”. Whatever you may think of the word,…
Ask Tushar Episode 2: How to Help Users Before They Even Know They Need It For weeks now, a question has been bubbling around the edges of my brain… Day…
It’s always our goal to make your customer care team more efficient. Today, I’m happy to announce a new and improved Issue Detail page that will help streamline your support…
In an effort to make it as easy as possible for you to access your Issues, we have updated your Helpshift Dashboard to remove the ‘Dashboard’ tab from your view….
![[Key Insights] Mobile Retention and Engagement Summit](https://www.helpshift.com/wp-content/uploads/2022/04/firstpaneldean-1.jpg)
Share this: Share on X (Twitter) Share on Facebook Share on LinkedIn Share on Email
[REPORT] The 2023 Digital Support Benchmark Report. Download Now
[PODCAST] Introducing the Player: Engage podcast. Listen Now
[WEBINAR] The Power of Intent Driven Automation: How to use Intent Classification to Increase TTR and Improve CSAT. Register Now
[WEBINAR] Achieving 4.5 CSAT While Resolving 2X the Industry Avg. of Tickets per Agents. Register Now