Infographic: American Travelers Want More Airline Apps
Similar Posts
Why the ‘Tech’ in Fintech Needs to Extend to Customer Service
The fintech market is highly skewed toward young, digital-natives. Roughly one in four consumers between the ages of 25 and 34 has used at least two fintech products in the…
Everything You Need To Help Your Support Team Succeed In 2018
While many see the holidays as a “dead time”— it can also be an opportunity to get ahead, especially for team managers. Customer service managers, in particular, often have increased…
The 7 Critical Components Of Great Mobile App Support
The sheer volume of mobile apps and the massive growth in their usage have been impressive. But efforts to retain customers via great mobile app support have not kept pace…
Data Science Spotlight: What’s New with AI in Customer Service
Helpshift is fortunate enough to have its own in-house data science team tasked with creating AI products that are tailored specifically for customer service. The main reason that Helpshift has…
B2C Brands Deliver Exceptional Customer Service Experiences with Helpshift
Business to consumer brands require a specific B2C customer service solution. They’re dealing with massive scale, rely heavily on high customer satisfaction ratings — and in a perfect world, customers…
The Beginner’s Guide To Customer Service Chatbots and AI
First Off, What Is A Chatbot? There’s a lot of chatter about chatbots today, but the concept of a chatbot is really nothing new. Over the last 50+ years, the…