Infographic: American Travelers Want More Airline Apps

We recently launched some fascinating results from a survey we conducted on the airline industry. Here’s an infographic for you to download as a result.
We recently launched some fascinating results from a survey we conducted on the airline industry. Here’s an infographic for you to download as a result.
Support teams are often the quiet, unsung heroes that sit at the intersection of different stakeholders. Because of this, customer support is susceptible to becoming overloaded with projects that are…
A new report from Forrester Research, How To Modernize Digital Customer Self-Service, details the importance and benefits of modernizing digital customer self-service and guides customer service leaders with recommendations and…
At F8 2019 Mark Zuckerberg proclaimed that “the future is private”. This announcement mirrored Facebook’s internal shift in focus from the newsfeed to its suite of private messaging apps. Messenger…
An interesting thing happened in 2003: Bill Gates was gifted with unnatural clairvoyance. Share this: Share on Twitter Share on Facebook Share on LinkedIn Share on Email
While the ‘90s may be making a comeback when it comes to high-waisted Levis and “grandma” sweaters, vintage is not a good look in customer service. Share this: Share on…
Sinister artificial intelligence has dominated the news this year — from malicious bots to killer autonomous vehicles. Despite the headlines, though, most forms of AI are as harmless as the…
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