Understand FAQs and agent workload analytics for a better user support experience.
Explore best practices for providing better customer support by segmenting and capturing issue types and customer details.
Get tips on how to set up Custom Issue Fields to build better support workflows and improve your segmentation and metrics.
Discover the most efficient and effective automation types for supporting workflows, learn how to set them up, and see common use cases.
Learn how to create Custom Bots, leverage external API calls, and gather data from external systems to enhance support conversations.
Find out how to use Helpshift metrics and Power BI Support Analytics to improve your support operations and business decisions.