“We got Rockstar Games looking for Customer Support Solutions before GTA VI”
It’s a perfect match!!!!
500 + Gaming Companies Trust Helpshift for Real-Time Customer Support
Huuuge pioneers AI and human intelligence to master multilingual support
Director of Player Services
Sebastian Brant
SYBO’s Subway Surfers Achieves 4.3 CSAT and 77% Automation Rate with Helpshift in Under 3 Months.
Player Support Lead
Vlad Oboronko
Nordeus Automates Away 40% of Their Support Costs
Playrix Improves Player Satisfaction, Retention and Revenue with Helpshift.
Agent workloads reduced to under 50% from 200%.
How Jam City Doubled CSAT and Made Customer Support a Business Driver with Helpshift
Hear It From Our Customers
“Zendesk bots had under 50% accuracy, and fixing errors took twice as long, leading to deactivation.”
“We’ve found the sweet spot between full and partial automation, transforming support from a cost center to a profit driver.”
“By using an email-based service provider, we couldn’t double down on our efforts to increase deflection.”
“We hit 4.6 CSAT right away by turning from e-mail only to in-app support”
“When bugs arise, they come directly to us (LiveOps) from Player Support, helping us assess how many players are affected.”
Rockstar
Helpshift’s AI-Driven Support Platform Resolve Inquiries Faster Than Ever
Empower Your Players with Instant Answers
Empowers players to solve issues independently, offering quicker, stress-free solutions.
Reduces support tickets by automating routine queries, freeing up your team for more complex tasks.
Enhances player satisfaction by providing immediate, easy-to-access answers, minimizing frustration.
Maximize Efficiency with AI and Automation
Automates repetitive queries, freeing up your team to focus on more complex, personalized interactions.
Provides 24/7 support, ensuring players always have access to assistance at any time of day.
Delivers context-specific responses, improving relevance, personalization, and the overall player experience.
Scales effortlessly to handle a growing player base without increasing agent workload.
AI-Enhanced Workspace for Improved Agent Productivity
Real-Time Translation
Empowers agents to communicate seamlessly with global customers by instantly translating conversations into their preferred language.
Agent Co-Pilot
An AI assistant that enhances agent efficiency and accuracy, providing faster, more personalized service by seamlessly integrating into existing workflows.
Advanced Ticket Management
Features like auto assignment, routing, and prioritization help agents manage their workload more effectively, reducing response times and boosting customer satisfaction.
Seamless Global Support with Language AI
Multilingual Intent Recognition
Understand customer intent in over 75 languages.
Multilingual Chatbots
Chatbots assist and resolve issues in multiple languages.
Multilingual Conversations
Real-time translation empowers agents to communicate effortlessly with global customers.
Instant Support Content Translations
Translate help articles and support content instantly for a global audience.
The love is real-and so are the results.
Our customers’ success speaks for itself. Helpshift powers support that scales, delights, and delivers results. Ready to see the impact for yourself?