Slash Resolution Times
Boost Agent Productivity
Seamless Multichannel Experiences
Leading Gaming Companies trust Helpshift to deliver excellent service experiences to their global customer bases.
24/7 automated, accurate responses using Generative AI
Boost agent efficiency with a unified workspace
Smart knowledge base for better self-serve
Intelligent issue classification & routing
Engage instantly, resolve issues faster, and provide personalized support.
Built-in multilingual capabilities for Bot, FAQs, and Agent Translations
for complete support coverage
Vlad Oboronko,
Player Support Lead, SYBO
“We found a true partner, not just a software provider. Their level of engagement surpasses any other company I’ve collaborated with in the past. Their roadmap of new features is remarkable and enables us to keep up with the rapid pace of technology. Helpshift’s all-in-one solution spared us from the complexities of managing multiple vendors. Overall, they exceeded our expectations with their industry understanding and cutting-edge technology.”
Sebastian Brant,
Director of Player Services, Huuuge
“Implementing AI and automation has liberated our agents, removing the repetitive tasks and enabling them to engage in more strategic and meaningful interactions with our VIP players, resulting in improved metrics such as reduced TTFR, enhancing CSAT, retention, and revenue growth. It allowed us to transform support operations from a cost center into a profit driver. We’ve found the sweet spot between full automation, partial automation, and a white-glove approach for top players. Integrating Keywords Studios’ trained and expert agents, proficient in Helpshift technology, has seamlessly augmented our internal team and allowed us to increase CSAT tremendously on a global scale.”
We are committed to ensure that all your data is protected and follows privacy regulations. Helpshift has achieved ISO/IEC 27001, HIPPA, and SOC2 Type II certifications and is compliant with GDPR, COPPA and CCPA.
With Helpshift’s AI-powered support platform, deliver instant, accurate assistance to your customers. Minimize wait times, reduce ticket backlogs, and turn every support interaction into an opportunity to strengthen customer relationships and loyalty.