Top Games Companies Love Helpshift

Advanced AI Support Platform to Drive Efficiency, Reduce Costs, and Delight Customers.

Slash Resolution Times

Boost Agent Productivity

Seamless Multichannel Experiences

G2 Rating
Deflection Rate
90 %
SYBO
Automation Rate
70 %
in Savings
$ 10.6 M
Huuuge Games
Reduction In Cost Per Translated Issue
30 %
Leader
Leader Asia Pacific
Highest User Adoption
Highest User Adoption Mid-Market
Highest User Adoption Enterprise
High Performer
High Performer Small Business
High Performer Latin America
High Performer Enterprise
High Performer Asia
High Performer Asia Pacific

Our Success Story

Leading Gaming Companies trust Helpshift to deliver excellent service experiences to their global customer bases.

Experience the Complete End-to-End AI Customer Service Platform

AI Agent

24/7 automated, accurate responses using Generative AI

AI-Enhanced Agent Workspace

Boost agent efficiency with a unified workspace

Help Center

Smart knowledge base for better self-serve

Trained Proprietary Intent AI

Intelligent issue classification & routing

Live and Async Messaging

Engage instantly, resolve issues faster, and provide personalized support.

Language AI

Built-in multilingual capabilities for Bot, FAQs, and Agent Translations

Omni-Channel and Cross-Platform

for complete support coverage

AI Enhanced Agent Workspace
Omni-Channel and Cross-Platform

Hear It From Your Gaming Industry Peers

Vlad Oboronko

Vlad Oboronko,

Player Support Lead, SYBO

“We found a true partner, not just a software provider. Their level of engagement surpasses any other company I’ve collaborated with in the past. Their roadmap of new features is remarkable and enables us to keep up with the rapid pace of technology. Helpshift’s all-in-one solution spared us from the complexities of managing multiple vendors. Overall, they exceeded our expectations with their industry understanding and cutting-edge technology.”

Sebastian Brant

Sebastian Brant,

Director of Player Services, Huuuge

“Implementing AI and automation has liberated our agents, removing the repetitive tasks and enabling them to engage in more strategic and meaningful interactions with our VIP players, resulting in improved metrics such as reduced TTFR, enhancing CSAT, retention, and revenue growth. It allowed us to transform support operations from a cost center into a profit driver. We’ve found the sweet spot between full automation, partial automation, and a white-glove approach for top players. Integrating Keywords Studios’ trained and expert agents, proficient in Helpshift technology, has seamlessly augmented our internal team and allowed us to increase CSAT tremendously on a global scale.”

Enterprise Ready Compliance

We are committed to ensure that all your data is protected and follows privacy regulations. Helpshift has achieved ISO/IEC 27001, HIPPA, and SOC2 Type II certifications and is compliant with GDPR, COPPA and CCPA.

GDPR
HIPAA
COPPA
AICPA
ISO

Accelerate Resolution Times and Increase Customer Loyalty

With Helpshift’s AI-powered support platform, deliver instant, accurate assistance to your customers. Minimize wait times, reduce ticket backlogs, and turn every support interaction into an opportunity to strengthen customer relationships and loyalty.

Join top global brands enhancing their customer support with Helpshift.

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