Proven Player Support Optimization
Unlock Hidden Opportunities with Our Comprehensive Health Check
Uncover hidden opportunities, validate current initiatives, and build a strategic roadmap to enhance player satisfaction and operational efficiency.
Why Conduct a Player Support Health Check?
Challenges Gaming Companies Face
How the Health Check Helps
Rising player expectations for immediate, personalized support
Identifies gaps in your current support workflows and tools to meet these expectations
Increasing support volumes that strain existing resources
Provides actionable recommendations to scale operations efficiently
Difficulty measuring and improving key metrics (CSAT, resolution time)
Establishes benchmarks and strategies to enhance performance metrics
Balancing support quality with operational costs
Discovers opportunities to optimize resource allocation while maintaining quality
Why Conduct a Player Support Health Check?
Our no-obligation health check provides a complete assessment of your current customer support processes to identify risks, validate current initiatives, plan future investments, and create a comprehensive customer support roadmap in line with your business goals.
Workflow Analysis
The process begins with a comprehensive review of existing support processes to identify areas for enhancement and optimization. This analysis aims to uncover opportunities that can lead to improved response times and a more manageable workload for support agents.
Technology Evaluation
Next, we assess the current support tools and automation capabilities in place. This evaluation helps in discovering opportunities for implementing or optimizing self-service options, which can enhance efficiency and elevate customer satisfaction.
Performance Assessment
Following the technology evaluation, we conduct an in-depth analysis of key metrics, including Customer Satisfaction (CSAT), resolution time, and agent productivity. This performance assessment benchmarks these metrics against industry standards and best practices to identify opportunities for further growth.
Scalability Review
The process continues with an evaluation of your readiness to handle volume spikes and future growth. We will develop strategies to effectively manage increased support issue volumes, ensuring that customer service remains consistently high during peak periods.
Comprehensive Report
Finally, we compile a comprehensive report that provides a detailed analysis of your current state of player support. This report outlines constructive steps to enhance operations and improve player satisfaction, serving as a roadmap for ongoing improvement and success.
How It Works
Our expert player support strategists will analyze your current strategy and execution and establish processes to create a lasting impact for your Player Support programs.
Initial Consultation
We start with a discovery session to understand your platform’s unique challenges and goals.
Assess
Conduct gap analysis against benchmarks and best practices to identify quick wins and long-term opportunities.
Align
Work with you to develop strategic plans and processes that can reach your player support program goals.
Design
Create efficient and cost-effective processes that are tailored to your needs and those of your player base.
Gap Analysis Report
You’ll receive a detailed report highlighting inefficiencies and areas for improvement.
Actionable Roadmap
We provide tailored recommendations to help you optimize operations, improve player satisfaction, and future-proof your support strategy.
Benefits of the Player Support Health Check
Expert assessment
Gain insights from advisors with over 20 years of experience in gaming support.
Comprehensive analysis
Receive a holistic view of your support operations’ strengths and weaknesses.
Actionable recommendations
Get practical steps to improve efficiency and player satisfaction.
Future-proof strategy
Develop a roadmap aligned with emerging trends and technologies.
Cost optimization
Identify opportunities to reduce costs while maintaining quality.
The Golden Triangle of Player Support
Why Choose Keywords Studios for Your Health Check?
Comprehensive Gaming Expertise
Benefit from our 20+ years of supporting gaming communities. Our health check leverages this deep industry knowledge to provide a complete assessment of your current support processes.
Leveraging Helpshift Technology and Data
Helpshift, a Keywords Technology, powers support for leading gaming companies, delivering crucial benchmark data and industry insights. By leveraging data on automation rates, AI technologies, and issue resolution, we enhance your player support strategy, driving cost efficiency and productivity to meet your goals.
Global Reach
With studios worldwide and support capabilities across 150+ languages, we bring a global perspective to your health check and ensure recommendations account for international player expectations and regional requirements.
Ready to Transform Your Player Support Experience?
Don’t leave player satisfaction to chance—schedule your free health check today!
