Maximize VIP Loyalty & DTC Revenue Growth
Forge lasting connections with your most valuable players through personalized support, seamless web store experiences, and loyalty-driving engagement. We provide the expert team, proven strategies, and integrated technology to unlock the full potential of your VIPs and direct-to-consumer channels.
Are You Leaving VIP Revenue on the Table?
Your highest-spending players are the lifeblood of your game, yet engaging and retaining them requires a specialized approach. Many studios struggle with generic support, low web store conversion rates (often just 1-2%), and difficulty providing the personalized, high-touch experiences VIPs expect. Failing to nurture these relationships means missing out on significant revenue (where 10% of payers can drive 80% of revenue) and risking churn of your most valuable community members.
The End-to-End Solution for VIP Growth & DTC Success
We bring the tools, the team, and the know-how to manage your entire VIP and DTC ecosystem effectively.
Keywords Studios offers a comprehensive suite of VIP & Direct-to-Consumer services designed specifically for game developers. We blend deep industry expertise with integrated technology to deliver exceptional results.
Lightning-fast, personalized support
Smart use of data + AI to boost engagement and revenue
Proactive community building that drives loyalty
Elevate Engagement, Retention, and Revenue
Cultivate Lasting VIP Relationships
- Dedicated VIP Account Managers build genuine one-on-one connections.
- Insight-driven strategies enhance engagement and maximize lifetime value.
- Provide elevated access and exclusive status that fosters deep loyalty.
- Minimize churn with proactive reactivation initiatives.
Deliver Premium, Revenue-Driving Support
- Roll out the red carpet with 24/7, multilingual VIP support from proven top performers.
- Benefit from specialized ongoing training and comprehensive sentiment reporting.
- Utilize customized procedures designed for optimal player recovery and retention.
- Turn support into a high-revenue touchpoint.
Optimize Your Direct-to-Consumer Channel
- Seamlessly integrate our technology platform with your web store.
- Initiate conversations that convert and measure results to continuously optimize.
- Identify idle visitors and recover abandoned carts to boost sales.
- Increase your bottom line by improving conversion and bypassing the 30% app store fees.
Our Comprehensive VIP & DTC Services
We offer a full suite of services managed by industry experts, including:
VIP Account Management
Dedicated experts proactively managing your VIP relationships.
VIP Support
An exclusive, high-touch support tier available 24/7 in any language.
Web Store Conversion Optimization
Technology and strategies to turn browsers into buyers on your DTC platform.
VIP Engagement & Loyalty Programs
Tailored initiatives to keep your top players invested.
Strategy & Technology
Comprehensive strategic guidance and technology integration tailored to your game.
Your Expert Partner in VIP Growth
Gaming Industry Insiders
Our team comprises seasoned leaders from the video game industry with deep client and partner-side experience. We speak your language and understand your challenges.
Integrated Human & Tech Approach
We combine powerful tools and technology like Helpshift with the irreplaceable value of expert human interaction and strategic oversight.
Strategic Partnership
Our team comprises seasoned leaders from the video game industry with deep client and partner-side experience. We speak your language and understand your challenges.
Global Reach, Personalized Touch
With global capabilities and multilingual support, we deliver premium experiences tailored to diverse player bases.
Players should feel confident… seen, supported, and valued. And they should want to come back. That’s how we help you grow.
Jason Dauenhauer
Head of VIP Services, Keywords Studios.
Ready to Maximize Your VIP & DTC Potential?
Let’s discuss how Keywords Studios can tailor a VIP Engagement and Growth strategy for your unique needs. Connect with our experts today to unlock new levels of player loyalty and revenue.
