Managing SOC2 Compliance Risk with Helpshift

According to IBM, the average worldwide cost of a data breach is $3.86M in 2020, with several industries exceeding $5M in average costs.  And, these costs only increase as governments worldwide embrace data privacy regulations like GDPR, CASL, and CCPA.  Additionally, in response to workplace safety concerns due to epidemics, data breach risks only increase as industries embrace remote work options.

As a result, Helpshift takes the security and privacy of your customer’s data seriously.  Since its inception, Helpshift has obtained compliance to various industry-recognized security and privacy standards, including ISO27001, ISO27017, ISO27018, GDPR, CCPA, HIPAA and COPPA, with the latest addition to this list being SOC 2.

Over the course of almost 12 months, Helpshift examined its business processes closely to identify any areas of weaknesses and it implemented suitable controls to mitigate identified risks.  And, we’re happy to announce that Helpshift has received its SOC2 certification!

How has Helpshift complied with SOC2 guidelines?

Helpshift’s compliance certifies that it has controls in the following categories of SOC2’s Trust Service Criteria: Security, Confidentiality, Availability, and Privacy.


Helpshift has controls in place to protect information systems and resources from unauthorized access such as intrusion-detection controls, firewall configuration rules, and authentication and access controls.


Helpshift has processes and plans in place to ensure system, product, and service uptime such as testing, backup/restore, network performance monitoring/availability, business continuity plan, and disaster recovery plans.


Helpshift has tight controls on accessing and disclosing confidential information such as data encryption (at rest and in transit) and robust firewall configurations that help to safeguard what’s confidential.


Helpshift understands and adheres to privacy requirements regarding the collection, use, retention, disclosure, or disposal of any personal or sensitive customer data obtained during the course of conducting business.

With Helpshift, you’ll be confident its data privacy and security approach minimizes liability and risk. And, Helpshift’s SOC2 compliance is further validation of its commitment to protecting customers and their users’ confidential information.

If you’re interested in learning more about Helpshift’s SOC2 compliance, then don’t hesitate contact us for more information.

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