Earlier this year, I wrote about how mobile companies are innovating with new methods of communication to their players. Mobile app developers are able to connect with their users easier than ever before! So we wanted to know: How do the players themselves feel about that? We polled 2000 users of Family Guy: The Quest for Stuff get their opinion on how mobile companies provide help & support.
1. Players rely on each other more than developers
The results also show that players don’t like emailing you for answers. Out of the 2000 users polled, only 70 claimed that they would use email for help. Providing an address and waiting is too much friction in the mobile world.