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Helpshift Survey Finds 44 Percent of Americans Would Rather Scrub a Toilet Than Call Customer Support

New Data Also Reveals Which AI Technologies Americans Like and Which Are Stuck in ‘Uncanny Valley’ May 31, 2018 09:00 AM Eastern Daylight Time SAN FRANCISCO–(BUSINESS WIRE)–New data released today from Helpshift, the company revolutionizing the customer service industry, looked at what Americans most dread about the customer support experience, how it could be improved, and […]

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Rethinking Customer Service Jobs with AI & Bots

There is no denying that the customer service landscape is transforming — dramatically. Consumers today simply aren’t willing to wait around on the phone to get their issues resolved and are easily agitated by any hiccup along the customer service journey.

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Helpshift Makes an Impression for Chatbooks

“Our customers are a lot happier with the live chat feature and being able to interact on live chat versus waiting for email, and my team is a lot happier as well because they’re able to finish issues immediately with one conversation rather than going back and forth with the customer waiting for a response.”