News & Press

Featured Press

Helpshift Delivers Year of Record Company Growth and Innovation in Digital Customer Service

SAN FRANCISCO–(BUSINESS WIRE)–Helpshift, the company revolutionizing the customer service industry, today announced the close of a record-breaking fiscal year that included new customers and partnerships, industry recognition and the launch of transformational new products, including asynchronous messaging across web and mobile. A Strong Finish to 2018 In 2018, more brands than ever relied on Helpshift’s […]

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Featured News

The Travel and Hospitality Bot Renaissance

When considering how traveler preferences for planning have evolved alongside technology, chatbots are the logical next step. Travelers used to rely on travel agents. Nowadays, most prefer to plan their trips on their own thanks to the online capabilities and booking sites that make it so easy to do so.

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Featured News

More Experts Weigh In on What 2019 Will Bring for CR

“The shift from voice-based customer service to digital is moving quicker than most realize, creating a space for asynchronous, messaging-based services to thrive. AI and bot-based automation will see an increase in adoption as a result.” — Abinash Tripathy, founder and chief strategy officer at Helpshift.

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News

January 11, 2019

What to Expect in 2019: Retail Trends

January 11, 2019

Why 25% of companies are copying Amazon’s customer support model — using bots and AI (VB Live)

January 8, 2019

Will AI Tranform Retail?

January 7, 2019

More Experts Weigh In on What 2019 Will Bring for CR

January 7, 2019

HELPSHIFT, ZIPWHIP DISCUSS MESSAGING, TEXTING, CX

December 27, 2018

What You Can Do To Revamp Your Holiday CX Team

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Press

January 15, 2019

Helpshift Delivers Year of Record Company Growth and Innovation in Digital Customer Service

November 14, 2018

Helpshift Performance Index: Customer Service Requests Peak During the Holiday Season, But Not Support Delays

October 10, 2018

Helpshift Launches Partner Program

September 19, 2018

Helpshift Launches ‘Build Your Own Bot’ Experience: No Developers Needed

August 22, 2018

Helpshift’s Linda Crawford Named a Top 50 SaaS CEO of 2018

July 24, 2018

Helpshift Moves Into New San Francisco Office Space to Accommodate Accelerated Growth — and More Community Events

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