News & Press

Featured Press

Helpshift Performance Index: What Customer Service High Performers Do Differently

Digital Customer Service Company Announces Benchmarking Report Alongside Automation Bots Product Launch   March 13, 2019 09:00 AM Eastern Daylight Time SAN FRANCISCO–(BUSINESS WIRE)–New proprietary internal data has been released today by Helpshift, the company revolutionizing the customer service industry through its intelligent and asynchronous digital messaging platform. The second installment of the semi-annual Helpshift Performance Index […]

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Featured News

Customer Service Automation: Three Ways To Rethink Your Team’s Roles

In 2018, I wrote about how I believe the contact center is having its “Model T Moment” and how automation in customer service is on the cusp of becoming the new Ford assembly line of today…

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Featured News

4 Signs E-commerce Brands Will Leverage AI and Bots in 2019

AI and bots are poised to be integrated into every step of the e-commerce buyer’s journey — from search, to selection, to payment, to inventory management and shipping

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News

March 14, 2019

Digital Customer Service Company Announces Benchmarking Report Alongside Automation Bots Product Launch

March 13, 2019

Customer Service Automation: Three Ways To Rethink Your Team’s Roles

February 28, 2019

What Men Can Learn About Effective Leadership From Women

February 19, 2019

4 Signs E-commerce Brands Will Leverage AI and Bots in 2019

February 14, 2019

What’s Behind Slack’s Secret IPO?

February 8, 2019

Why It’s Exceedingly Difficult to Build and Adopt AI in Business

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Press

March 13, 2019

Helpshift Performance Index: What Customer Service High Performers Do Differently

January 15, 2019

Helpshift Delivers Year of Record Company Growth and Innovation in Digital Customer Service

November 14, 2018

Helpshift Performance Index: Customer Service Requests Peak During the Holiday Season, But Not Support Delays

October 10, 2018

Helpshift Launches Partner Program

September 19, 2018

Helpshift Launches ‘Build Your Own Bot’ Experience: No Developers Needed

August 22, 2018

Helpshift’s Linda Crawford Named a Top 50 SaaS CEO of 2018

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