News & Press

Featured Press

Helpshift Performance Index: Customer Service Requests Peak During the Holiday Season, But Not Support Delays

New Data Shows That Messaging-Based Customer Service Is Essential to Keeping Shoppers Happy Over the Holidays  SAN FRANCISCO — November 15, 2018 — New proprietary internal data has been released today from Helpshift, the company whose AI-powered customer service platform enables consumer brands to message back and forth with their customers to get their questions […]

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Featured News

How Messaging, Bots, and AI can Rescue Customer Service

There’s a deep communication disconnect between brands and consumers, centered around customer service and it’s growing. It’s the gap between preferred communication channels used by brands and the channels consumers use every day.

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Featured News

Helpshift uses AI to power chatbots, CEO Linda Crawford dishes on what’s driving growth

Linda Crawford helms Helpshift, a company with more than 150 employees and $38 million in funding. She spoke with the Business Times about what strategies learned from previous roles she’s incorporated at Helpshift to fuel its success.

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News

December 5, 2018

Don’t build ‘just another chatbot’ – build an experience!

December 5, 2018

2019 Will See A ‘Gold Rush’ In Customer AI Adoption

November 30, 2018

Bots and AI are shrinking call centers and boosting profits (VB Live)

November 30, 2018

Is Your Customer Support Team Ready for the Holidays?

November 26, 2018

New data reveals the secret to holiday retail success

November 20, 2018

Q&A: Why customer service channels need automating

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Press

November 14, 2018

Helpshift Performance Index: Customer Service Requests Peak During the Holiday Season, But Not Support Delays

October 10, 2018

Helpshift Launches Partner Program

September 19, 2018

Helpshift Launches ‘Build Your Own Bot’ Experience: No Developers Needed

August 22, 2018

Helpshift’s Linda Crawford Named a Top 50 SaaS CEO of 2018

July 24, 2018

Helpshift Moves Into New San Francisco Office Space to Accommodate Accelerated Growth — and More Community Events

May 31, 2018

Helpshift Survey Finds 44 Percent of Americans Would Rather Scrub a Toilet Than Call Customer Support

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