New Data Shows That Messaging-Based Customer Service Is Essential to Keeping Shoppers Happy Over the Holidays SAN FRANCISCO — November 15, 2018 — New proprietary internal data has been released today from Helpshift, the company whose AI-powered customer service platform enables consumer brands to message back and forth with their customers to get their questions […]
There’s a deep communication disconnect between brands and consumers, centered around customer service and it’s growing. It’s the gap between preferred communication channels used by brands and the channels consumers use every day.
Linda Crawford helms Helpshift, a company with more than 150 employees and $38 million in funding. She spoke with the Business Times about what strategies learned from previous roles she’s incorporated at Helpshift to fuel its success.