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VIDEO: Helpshift CEO Linda Crawford discusses Equal Pay Day

SAN FRANCISCO (KGO) — Tuesday is Equal Pay Day, which signifies how far into the next calendar year women have to work to earn what men earned the previous year. House Minority Leader Nancy Pelosi said the day “reminds us all of the work that remains to realize our nation’s fundamental principle of fairness, and secure equal pay for equal work.” Helpshift CEO Linda Crawford talked to ABC7 News about Equal Pay Day.

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GDPR: What’s the Contact Center Opportunity?

The General Data Protection Regulation (GDPR) is arriving. Businesses in the European Union (EU) and anyone that collects, stores, or uses EU citizen personal data is impacted. Many see complying with GDPR as a cost to the business, but I think it could be a benefit to the call center. Complying with GDPR will help ensure that the personal data collected and used at the contact center will be better protected.

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AI Without Borders: How To Create Universally Moral Machines

Recent advances in AI have demonstrated two potential threats to companies, governments and humanity in general. The first, as evidenced by Russian bots, is that AI has the propensity to be used for the sinister spread of misinformation; the second, as evidenced by numerous disasters with racist AI, is that it is difficult to create a universal code for making moral machines.