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Featured News

Helpshift Receives 2019 Contact Center Technology Award from CUSTOMER Magazine

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September 27 2019

Customers Are Happier When Agents and Bots Work Together…But So Are Agents

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September 27 2019

83% Want Messaging in Customer Support

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September 27 2019

Survey: Consumers big on messaging for customer support

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September 25 2019

New Survey on Customer Service Automation Reveals 83% of Consumers are Willing to Make Messaging Their Primary Means of Contacting Customer Support

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September 25 2019

Consumers Willing to Make Messaging Their Primary Means of Contacting Customer Support

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September 25 2019

AI Stats News from Gil Press

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September 3 2019

10 Experts on the Future of Artificial Intelligence

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August 26 2019

Helpshift’s AI and Asynchronous Customer Conversations Embody the Future of Work

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August 16 2019

Customer personalization relies on tools, tactics, metrics

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August 15 2019

Behind The Scenes, These Bots Deliver Better Customer Service

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August 14 2019

How to Fire Yourself as CEO and Hand Over the Reins

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August 9 2019

The Software Report Announces The Top 50 SaaS CEOs of 2019

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