News & Press

Featured Press

Helpshift Launches ‘Build Your Own Bot’ Experience: No Developers Needed

Create Your Own Use-Case-Specific Bots and Scale Support Operations for Growing B2C Brands September 19, 2018 09:00 AM Eastern Daylight Time SAN FRANCISCO–(BUSINESS WIRE)–Helpshift, a company revolutionizing the customer service industry through its AI-powered conversational messaging platform, has announced the launch of Build Your Own Bot (BYOB). Now, enterprises can use natively built artificial intelligence […]

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Featured News

3 Best Practices Fintechs Can Leverage to Create Conversational Customer Service Experiences

Fintechs, by nature, have a more comprehensive understanding of today’s consumers than brands spanning other industries, as they exist largely to create better relationships between banks and their customers — thus catering to customer values such as convenience and efficiency.

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Featured News

Helpshift and Alegion on AI customer support: It can field 911 calls … or PUBG woes

If you’ve reached out to customer support recently, there’s a pretty good chance your email, chat message, or phone call was fielded by artificial intelligence (AI). Gartner reports that some 85 percent of business-to-consumer transactions will take place without human interaction by 2020. And according to Linda Crawford, CEO of Helpshift, and Nathaniel Gates, founder and CEO of Alegion, that’s largely a good thing.

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News

September 11, 2018

With Crawford At The Helm, Helpshift In Growth Mode

August 22, 2018

Helpshift and Alegion on AI customer support: It can field 911 calls … or PUBG woes

August 20, 2018

3 Best Practices Fintechs Can Leverage to Create Conversational Customer Service Experiences

August 16, 2018

Why are Microsoft and Amazon ditching their smart bots?

July 30, 2018

Bots 2.0: After Three Years Of Overpromising And Underdelivering, What’s Next?

July 27, 2018

How Online Businesses Must Comply With New California, EU Privacy Laws

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Press

September 19, 2018

Helpshift Launches ‘Build Your Own Bot’ Experience: No Developers Needed

August 22, 2018

Helpshift’s Linda Crawford Named a Top 50 SaaS CEO of 2018

July 24, 2018

Helpshift Moves Into New San Francisco Office Space to Accommodate Accelerated Growth — and More Community Events

May 31, 2018

Helpshift Survey Finds 44 Percent of Americans Would Rather Scrub a Toilet Than Call Customer Support

March 20, 2018

Helpshift Unveils SensAI: AI Tech Designed Specifically for Customer Service

January 25, 2018

Helpshift, the Leader in AI-Powered Customer Service, Boosts Platform for Operational Efficiency and New Compliance Standards

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