SAN FRANCISCO–(BUSINESS WIRE)–Helpshift, the company revolutionizing the customer service industry, today announced the close of a record-breaking fiscal year that included new customers and partnerships, industry recognition and the launch of transformational new products, including asynchronous messaging across web and mobile. A Strong Finish to 2018 In 2018, more brands than ever relied on Helpshift’s […]
When considering how traveler preferences for planning have evolved alongside technology, chatbots are the logical next step. Travelers used to rely on travel agents. Nowadays, most prefer to plan their trips on their own thanks to the online capabilities and booking sites that make it so easy to do so.
“The shift from voice-based customer service to digital is moving quicker than most realize, creating a space for asynchronous, messaging-based services to thrive. AI and bot-based automation will see an increase in adoption as a result.” — Abinash Tripathy, founder and chief strategy officer at Helpshift.