Welcome to the Helpshift Customer Learning Portal!
Explore on-demand Helpshift content ranging from onboarding webinars for beginners to advanced topics for pros looking to get the most from Helpshift features.
Learning Objectives
Managing Agents
Find out how to use Helpshift features to manage agents and boost productivity.
Reporting
Explore how to use Helpshift reporting and analytics to measure your success.
Workflows
Enable your team to work smarter, not harder, with Helpshift automation.
Automation & Bots
Enhance productivity and customer experiences with automation and bots
Helpshift Onboarding Series
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Additional Learning Content
Best Practices for Power BI FAQs and Agent Analytics
Understand FAQs and agent workload analytics for a better user support experience.
Best Practices for Issue & User Segmentation
Explore best practices for providing better customer support by segmenting and capturing issue types and customer details.
Best Practices for Custom Issue Fields
Get tips on how to set up Custom Issue Fields to build better support workflows and improve your segmentation and metrics.
Best Practices for Automations
Discover the most efficient and effective automation types for supporting workflows, learn how to set them up, and see common use cases.
Custom Bots and External APIs: How to Improve Support Conversations with Data
Learn how to create Custom Bots, leverage external API calls, and gather data from external systems to enhance support conversations.
Best Practices for Dashboard and Power BI Support Analytics
Find out how to use Helpshift metrics and Power BI Support Analytics to improve your support operations and business decisions.