Providing good customer support is becoming more and more important, but it might be challenging or too time-consuming to do in-house, especially when it comes to providing support in the right time zone, finding the right people, supporting your customers’ languages and servicing multiple channels. 5CA specializes in providing multilingual and multi-channel, high-end customer support solutions, with a focus on scalability, a commitment to quality, and a data-driven approach.

Overview of Product

With more than 20 years of experience, 5CA offers premium and scalable customer support in your clients’ preferred language, time zone and channels.

  • Focus on commitment to quality and building partnerships – 20 years of experience
  • Proven work-from-home set-up enabling us to recruit the best critical thinkers that fit with your product and have the knowledge and expertise that your support requires
  • Data-driven approach providing clients with real-time operational reporting and actionable CX insights to drive ongoing process improvements and implement new solutions such as self-service, automation and AI

Overview of Integration

While Helpshift provides the platform, 5CA provides the people and expertise to make the best use of the platform, tailored to each client’s unique needs.

  • Support provided by knowledgeable agents via the Helpshift platform
  • In-app help center content kept up-to-date by 5CA
  • Integrated Helpshift data to allow cross-channel reporting