Context is King
We give immediate context to each interaction. Include all chat history in the transfer to a live agent. No lengthy menu or verification process. More knowledgeable representatives. Giving improved customer satisfaction.
Overview of Product
Cloudonix is a platform that sits on top of your existing communication channels introducing next-level legacy systems into existing workflows (Phone calls, SMS, Web calls, Video).
- Enhance User Experience
- Maximize Profitability
- Reduce CAC
Overview of Integration
Cloudonix helps companies with call or contact centers through multiple methods.
- Reduced call abandonment
- Increases customer satisfaction
- While being more affordable than alternative methods, saving up to 30% on existing solutions