Press

Helpshift Launches Partner Program

By Zoë Edington

October 10, 2018 09:00 AM Eastern Daylight Time

SAN FRANCISCO–()–Helpshift, the company revolutionizing the customer service industry through its AI-powered conversational messaging platform, today announced the launch of the Helpshift Partner Program. The new program will deliver developer and go-to-market support for organizations that partner with Helpshift to grow their businesses, transform the customer experience, and deliver better conversations to their customers.Helpshift’s investment in its partner program will accelerate the company’s go-to-market efforts and fuel the company’s next stage of growth as it takes on a $350 billion customer service market. To learn more, visit: https://www.helpshift.com/company/helpshift-partner-program.

“This new partner program represents a unique opportunity for services companies looking to help their clients transform to support the digital economy,” said Chuck Coulson, Vice President of Business Development & Alliances at Helpshift. “With the Helpshift API and other developer tools, we are laying the groundwork for a new ecosystem that will add significant value to the Helpshift platform and, most importantly, to our customers.”

Over the past six years, Helpshift has redefined the customer experience industry by delivering a world-class customer support platform. The company also recently launched SensAI, the first artificial intelligence natively built for customer service. Using SensAI, brands can automate the support process to make service interactions more human—while reducing time to resolution, optimizing operations, lowering overhead in the contact center, and improving day-to-day life for agents.

The vast majority of existing Helpshift customers have been able to self-deploy with the guidance of Helpshift’s customer success department. As Helpshift has grown and expanded, however, the needs of the company’s customer base have diversified. Through the new partner program, Helpshift customers now have access to additional services, including:

  • Migration
  • Implementation
  • Change management
  • Integration
  • Other value-added services

Helpshift services partners include 5CA, Goodbay Technologies, ModSquad and Keywords Solutions. These partners provide support to Helpshift customers who want to implement the Helpshift platform but do not have the development resources or domain expertise to get started on their own. These partners are staffed to provide the trained support agents brands require to implement a business process outsourcing (BPO) model.

“5CA chose to partner with Helpshift because they make it easy to deliver quality conversational support,” said Peter Gerson, Vice President of Sales and Business Development for 5CA. “Helpshift’s messaging-first approach and focus on AI and automation capabilities really help drive efficiency without compromising the quality of the customer experience. We’ve enjoyed working with Helpshift these past few years and look forward to an even closer relationship in the years to come.”

Helpshift technology partners include Directly, Limitless, Playvox and Unbabel. These partners provide extensions to the Helpshift platform or integration to other systems, such as CRM, order management, and telephony platforms.

“From the very beginning, we loved the unique value proposition Helpshift offers customers,” said Edmund Ovington, the VP of Global Alliances for Unbabel. “We had some things in common, including the gaming and retail verticals and the shift towards messaging in customer service. We knew Helpshift was the right partner for us, and we are excited to join forces.”

About Helpshift

Helpshift bridges the disconnect between conventional customer service channels—like email and phone support—and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered support platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Xfinity Home, Microsoft, Virgin Media, Zynga, Viacom, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly. To learn more about Helpshift, visit helpshift.com and follow @helpshift on Twitter.

Contacts for Helpshift

Stacey Grimsrud, 415-271-1028
Stacey@bospar.com