Helpshift’s code-free, visual interface enables you to build bots in minutes, without the aid of developers. You can rapidly test, iterate, and deploy automated workflows for a variety of use cases at every point along the customer journey.
The Helpshift Answer Bot responds instantly to customer issues with content from your knowledge base enabling you to deflect incoming tickets and seamlessly escalate conversations to human agents when needed.
Build fully customizable automation bots with the aid of Helpshift’s decision-tree architecture. Automation bots can fully automate ticket resolution or collect relevant customer information such as dates, order numbers, and issue types for an agent to act on.
Combine self-service, intelligent automation, and bot-assisted service across digital channels with ease. Agents can easily take over issues from bots to manually resolve complex issues and designate bots to handle routine workflows, allowing your agents to handle more issues and resolve tickets faster.
Monitoring bots is easy. View individual or overall bot performance through Helpshift’s actionable analytics. Boost productivity by removing bottlenecks, creating more efficient bots, or automating new use cases.