AI & Automation

Customer Service Bots Made Easy

Improve customer satisfaction, automate simple interactions and optimize service workflows.

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Deploy in Minutes

Helpshift’s code-free, visual interface enables you to build bots in minutes, without the aid of developers. You can rapidly test, iterate, and deploy automated workflows for a variety of use cases at every point along the customer journey.

Explore How

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Hello, Answer Bot

The Helpshift Answer Bot responds instantly to customer issues with content from your knowledge base enabling you to deflect incoming tickets and seamlessly escalate conversations to human agents when needed.

Meet Our Answer Bot

customized chatbot conversation with backend data

Leave it to Automation Bots

Build fully customizable automation bots with the aid of Helpshift’s decision-tree architecture. Automation bots can fully automate ticket resolution or collect relevant customer information such as dates, order numbers, and issue types for an agent to act on.

Use the Helpshift Cost Savings Calculator to see how much you can save from using messaging, bots and AI.

Calculate Savings

support platform with shared chatbot and agent interaction

How Self-Service and Agents Coexist

Combine self-service, intelligent automation, and bot-assisted service across digital channels with ease. Agents can easily take over issues from bots to manually resolve complex issues and designate bots to handle routine workflows, allowing your agents to handle more issues and resolve tickets faster.

See How it’s Done

customer service performance dashboard for chatbots

Continuously Monitor and Optimize

Monitoring bots is easy. View individual or overall bot performance through Helpshift’s actionable analytics. Boost productivity by removing bottlenecks, creating more efficient bots, or automating new use cases.

Helpshift Benchmark Report

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Beginner’s Guide to Bots

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Try Helpshift Free for 14 Days

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See firsthand how automation bots improve the overall customer service experience.

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