Deploy in Minutes
Helpshift’s code-free, visual interface enables you to build bots in minutes, without the aid of developers. You can rapidly test, iterate, and deploy automated workflows for a variety of use cases at every point along the customer journey.
Hello, Answer Bot
The Helpshift Answer Bot responds instantly to customer issues with content from your knowledge base enabling you to deflect incoming tickets and seamlessly escalate conversations to human agents when needed.
Leave it to Automation Bots
Build fully customizable automation bots with the aid of Helpshift’s decision-tree architecture. Automation bots can fully automate ticket resolution or collect relevant customer information such as dates, order numbers, and issue types for an agent to act on.
Use the Helpshift Cost Savings Calculator to see how much you can save from using messaging, bots and AI.
How Self-Service and Agents Coexist
Combine self-service, intelligent automation, and bot-assisted service across digital channels with ease. Agents can easily take over issues from bots to manually resolve complex issues and designate bots to handle routine workflows, allowing your agents to handle more issues and resolve tickets faster.
Continuously Monitor and Optimize
Monitoring bots is easy. View individual or overall bot performance through Helpshift’s actionable analytics. Boost productivity by removing bottlenecks, creating more efficient bots, or automating new use cases.