AI Classifies Issues Instantly
Helpshift’s AI-powered classification engine allows you to customize and deploy AI models that automatically label customer issues. Our AI algorithm only needs to be trained once, outperforms standard keyword automation, and continuously improves over time based on agent feedback.
Route The Right Way
Once tickets are classified, Helpshift automatically triages issues to specific agents and queues based on language, user type, customer status, and other criteria. You can segment tickets further based on priority, or use skills-based routing to reach the most qualified agents.
Automation For Every Occasion
Time-based and new issue automation allows you to engage bots, tag issues, send auto responses, and trigger actions that enable you to deliver high quality service and maintain multiple SLAs.