Discover customer friction points and improve overall performance of your support organization.
Evaluate your team members’ activity, quality of support and efficiency with Agent Analytics.
Track your customers’ searches, discover FAQ efficacy and develop content that is in line what your users are looking for with Power BI Deflection Report.
Leverage user-friendly self-service tools to create custom reports with compelling data visualizations that make your data easy to understand at a glance.
Evaluate performance, optimize support workflows and improve the customer experience with Helpshift Analytics.