Source: A Nation Of Serial Switchers, The Multibillion Dollar Cost of Poor Customer Service — NewVoiceMedia
Speed up service and meet your support team SLAs with customizable automations that can engage bots, automatically tag issues, assign them to specific agents or queues, send auto-responses and more.
Streamline agent operations and reduce service inefficiencies by routing issues to specific agents and queues based on language, user type, customer status and more.
Improve first contact resolution rates and issue resolution time by intelligently routing issues to the most qualified and available agents.
Effortlessly manage distributed teams and improve service efficiency by structuring your agents into teams and groups.
Increase the speed and efficiency of your service team by intelligently suggesting relevant articles from your knowledge base right within the agent dashboard.
Improve time to first response and reduce holding time by offering prewritten messages that agents can use to quickly respond to inquiries.
Allow your agents to easily tap a knowledge base of internal experts and stakeholders to quickly and effectively resolve service requests through collaborative case management.