Bots Make The Customer Journey Better

Improve customer satisfaction, automate simple interactions and optimize service workflows

Consumers dread contacting customer support
Bots change the conversation

Most consumers want bots in the customer service process if bots:

  • 75% Make the entire customer service process more efficient
  • 71% Reduce the time it takes to resolve the issue
  • 70% Resolve the problem over chat without requiring a call or email to customer support

Source: Americans Love Chatbots — Propeller Insights October 2017

Meet our Bots

Use bots to serve as trusted gatekeepers for critical channels
and to automate handling routine tasks

Answer Bot

Instantly respond with content from your knowledge base, deflect issues and seamlessly transition to human agents when needed.

  • 95% 95+ percent ticket deflection with self-service. (Helpshift customers)

Bot Starter Pack

See immediate ROI with Helpshift’s out-of-the-box bots that triage simple issues, collect user information and request feedback. 

  • 67% 67 percent of consumers want chatbots if they can reduce the time it takes to explain the problem to an agent.

Custom Bots

Create custom bot workflows to meet your service and business goals using Helpshift’s built-in state-of-the-art Bot Builder.

  • 30% 30-40 percent of customer contacts are routine interactions that can be automated.

Some of the main benefits in implementing AI and bots for us is definitely erasing some of the very repetitive, manual tasks—like restoring accounts, refunds—things like that that are very basic, easy to resolve, but also volume generators.

Saara BergströmCMO at Next Games

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