Most consumers want bots in the customer service process if bots:
Source: Americans Love Chatbots — Propeller Insights October 2017
Instantly respond with content from your knowledge base, deflect issues and seamlessly transition to human agents when needed.
See immediate ROI with Helpshift’s out-of-the-box bots that triage simple issues, collect user information and request feedback.
Create custom bot workflows to meet your service and business goals using Helpshift’s built-in state-of-the-art Bot Builder.
Some of the main benefits in implementing AI and bots for us is definitely erasing some of the very repetitive, manual tasks—like restoring accounts, refunds—things like that that are very basic, easy to resolve, but also volume generators.