Chatbots & AI

Chatbots Across The Customer Journey

Improve customer satisfaction, automate simple interactions and optimize service workflows

Consumers dread contacting customer support
Chatbots change the conversation

Most consumers want chatbots in the customer service process if chatbots:

  • 75% Make the entire customer service process more efficient
  • 71% Reduce the time it takes to resolve the issue
  • 70% Resolve the problem over chat without requiring a call or email to customer support

Source: Americans Love Chatbots — Propeller Insights October 2017

Deploy bots out-of-the-box

Use Helpshift's Chatbots to keep customers engaged in-channel
and automate routine tasks

Answer Bot

Instantly respond with content from your knowledge base, deflect issues and seamlessly transition to human agents when needed.

  • 95% 95+ percent ticket deflection with self-service. (Helpshift customers)

Get Info Bot

Automate collecting routine information to deliver efficient, skills-based routing to optimize agent productivity and resolve issues faster.

  • 67% 67 percent of consumers want chatbots if they can reduce the time it takes to explain the problem to an agent.


Capture timely customer feedback right within the chat to dramatically improve survey completion rates.

  • 85% Helpshift customers see 85% increase in CSAT completions.
At Scopely, we are excited to be partnering with Helpshift to level up our Customer Service with AI. Helpshift's AI-powered Issue Classification has been able to intelligently predict tags for incoming issues with high accuracy and has allowed us to optimize our knowledge base and operations.
Chris WhittingtonDirector of Player Support at Scopely

How it works

Learn how Helpshift’s AI-powered Chatbots will supercharge your agents and streamline your service operations

Maximize self-service with Answer Bot

Using natural language processing and machine learning, Answer Bot scans the text, searches your knowledge base for the most relevant article and automatically responds to your customer.

  • Impact:
  • Provide instant answers
  • Reduce high-cost agent interactions

Increase agent efficiency with Get Info Bot

Easy-to-configure decision tree bots can collect routine but necessary information to equip agents to be able to effectively and efficiently resolve issues.

  • Impact:
  • Improve agent efficiency
  • Engage agents and reduce attrition

Improve survey completion rates with CSAT Bot

The conclusion of a chat triggers automatic, in-channel CSAT survey requests.

  • Impact:
  • Increase number of completed surveys
  • Receive instant feedback on CX

Get started today