Most consumers want chatbots in the customer service process if chatbots:
Source: Americans Love Chatbots — Propeller Insights October 2017
Instantly respond with content from your knowledge base, deflect issues and seamlessly transition to human agents when needed.
Automate collecting routine information to deliver efficient, skills-based routing to optimize agent productivity and resolve issues faster.
Capture timely customer feedback right within the chat to dramatically improve survey completion rates.
Using natural language processing and machine learning, Answer Bot scans the text, searches your knowledge base for the most relevant article and automatically responds to your customer.
Easy-to-configure decision tree bots can collect routine but necessary information to equip agents to be able to effectively and efficiently resolve issues.