Deliver Digital Customer Service Across Channels

Your customers expect a messaging experience at every point of contact. Now you can accomplish that from a single digital customer support platform.

mobile customer service interaction with agent view

Master the In-App Messaging Experience

Why make customers leave your mobile app just to get help? Embed in-app messaging, and put on-demand support right at their fingertips. With customers messaging you from within the app, you have the context you need to respond faster. Push notifications let you keep them informed and engaged.

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We analyzed the data from roughly 8 million issues and found that the average CSAT for messaging is 4.6, 35% higher than the average CSAT for email.

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web message customer service interaction with agent view

Web Messaging

Deliver effortless service to your customers. With web messaging, customers never have to wait on hold, can respond on their own terms and have the ability to return to the conversation at any time. Organizations increase operational efficiency as agents can support two to four times as many customers as compared to live chat.

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Phone Support

A phone strategy that respects the time and communication style of the modern customer. Brands can help customers get answers by guiding them to Messaging with our simple IVR integration. Agents can escalate support issues to a call. All from one unified thread for both the agent and the customer.

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customer service interaction over email with agent view


Helpshift email lets you manage email just like other channels where agents can leverage an integrated knowledge base, response snippets, and AI-suggestions to respond quickly and efficiently.

live chat interaction with customer service

Live Chat

Helpshift enables live chat using the same engine as web messaging. That means you can easily add a web chat widget to offer a live chat experience right on your website. Bots ensure that your customers always receive an immediate response.

mobile messenger customer service interaction with agent view

Messenger Apps

Be where your customers are. Reach them through popular channels such as Apple Business Chat or Google’s Rich Communication Services (RCS). Use bots and agents to activate these communication channels and answer customer questions while leveraging the resources you currently have in place.

Microsoft + Messaging

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Learn how you can support all your channels from a single platform.

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