Ticket Deflection Screenshot


With Helpshift for Phone brands can easily redirect calls to digital messaging. By integrating directly into the IVR phone tree, Helpshift enables your consumers to “Dial 1” to open a messaging experience within their mobile app or on the mobile web. Bots, AI and automation work across these channels to further reduce volume and offer consumers an intuitive and speedy path to resolution.

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Ticket Escalation


With Helpshift for Phone, brands can enable agents and consumers to easily move from a messaging experience to a phone call when necessary. Helpshift for Phone is purpose-built for managing this handoff in a frustration-free manner that makes a context-driven phone call feel extra personal. Agents and customers can easily initiate a call in real-time.

See Escalation in Action (Infographic)

Support Ticketing screenshot

Phone that’s Smart, Not Siloed

Picking up the phone doesn’t have to mean lost context. With Helpshift’s C3 platform, the entire support journey, from phone to messaging and more, is contained within a single conversation thread that is visible to both brands and consumers. As consumers move from one channel to the next, they simply pick up where they left off.

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