Enterprise-Grade Platform

B2B Software Built For B2C Scale

Deliver scalable, streamlined and seamless support at every touchpoint throughout the customer journey

Strengthen and personalize your
customer relationships

Deliver exceptional service that separates you from competitors and transforms
your customers into loyal brand advocates.

 

System of Record

Personalize omnichannel support for every customer by empowering agents with a 360 degree, up-to-the-minute customer view. Helpshift’s cloud-based platform automatically collects device, platform, language and other custom information and maintains a comprehensive and unified system of record of your customers.

Unified Dashboard

Deliver consistent, positive experiences and increase customer retention and satisfaction by integrating all of your digital support channels – including web, mobile and email – onto a single platform.

Drive efficiency by managing all issues from one unified dashboard. Boost agent productivity by allowing them to provide cross-channel support from a single interface and assisted by AI powered suggestions — without ever needing to toggle between tabs or navigate away from the Helpshift Dashboard.

Deliver consistent, reliable and secure
support at scale

Seamlessly and economically scale your operations to support the digital shift to
messaging-based customer service

Scalability & Reliability

Effortlessly support the increase in messaging-based inquiries today and in the future with Helpshift. Our cloud-based platform handles millions of customer service requests every day with 99.99% uptime, meeting enterprise grade security and compliance standards.

One third of today’s top-grossing mobile apps and forward-thinking businesses around the world like Microsoft, Comcast Xfinity, Zynga and Honeywell trust Helpshift to provide exceptional support for millions of issues in real-time.

Security

Your customers expect the highest levels of security and privacy. At Helpshift, we go to great lengths to ensure user data is kept completely secure. We enable end-to-end encryption to meet enterprise-grade security standards and provide tools that ensure compliance with international regulations.

  • Privacy Shield
  • COPPA
  • GDPR

Integrations

Seamlessly and economically scale your operations to support
the digital shift to messaging-based customer service

Helpshift for Salesforce Service Cloud

Helpshift’s platform is fully integrated with Service Cloud to help you deliver high-quality, AI-powered customer service across every channel from within your existing case management console.

  • Cases are automatically created and integrated into your existing workflows and automations and are synced with Salesforce in real-time.
  • There is no learning curve for your agents. They will be able to easily support your mobile app and website users from within the same Salesforce console.

Deliver remarkable, messaging-first service at scale