Personalize omnichannel support for every customer by empowering agents with a 360 degree, up-to-the-minute customer view. Helpshift’s cloud-based platform automatically collects device, platform, language and other custom information and maintains a comprehensive and unified system of record of your customers.
Deliver consistent, positive experiences and increase customer retention and satisfaction by integrating all of your digital support channels – including web, mobile and email – onto a single platform.
Drive efficiency by managing all issues from one unified dashboard. Boost agent productivity by allowing them to provide cross-channel support from a single interface and assisted by AI powered suggestions — without ever needing to toggle between tabs or navigate away from the Helpshift Dashboard.
Effortlessly support the increase in messaging-based inquiries today and in the future with Helpshift. Our cloud-based platform handles millions of customer service requests every day with 99.99% uptime, meeting enterprise grade security and compliance standards.
One third of today’s top-grossing mobile apps and forward-thinking businesses around the world like Microsoft, Comcast Xfinity, Zynga and Honeywell trust Helpshift to provide exceptional support for millions of issues in real-time.
Your customers expect the highest levels of security and privacy. At Helpshift, we go to great lengths to ensure user data is kept completely secure. We enable end-to-end encryption to meet enterprise-grade security standards and provide tools that ensure compliance with international regulations.
Helpshift’s platform is fully integrated with Service Cloud to help you deliver high-quality, AI-powered customer service across every channel from within your existing case management console.