The Helpshift SDK is the mobile customer service solution for companies looking to provide seamless service with conversational messaging and intuitive self-service in their mobile or desktop apps.
Users and agents will be able to message back and forth at their discretion: in real-time or otherwise. Conversations are not sessioned, messages are cached and user data is captured to keep agents as informed as possible.
FAQs are easily searchable, even when the device is offline. With intelligent type ahead search capability, users can find what they are looking for even if they don’t know how to phrase their question correctly (or make a typo)!