Omnichannel Messaging
Win happy customers with in-channel, messaging-based service across mobile apps, web and desktop apps
Your customers prefer messaging to filling out a lengthy form or calling support.
Source: Facebook-commissioned study by Nielsen
Build customer loyalty by providing quick and easy help no matter
what channel your customer chooses
Reduce web customer churn and boost conversion by providing exceptional chat-based support right within your web and mobile sites.
Improve customer satisfaction and increase retention by servicing your customers directly from within your mobile or desktop app.
Manage and process email-based inquiries from the same workspace to efficiently leverage your existing agent pool, streamlining your support workflows and operations.