Digital Messaging

Support Your Customers Where They Are

Win happy customers with in-channel, messaging-based service across mobile apps, web and desktop apps

Be modern

Your customers prefer messaging to filling out a lengthy form or calling support.

  • 56%  Customers surveyed who would rather message a business than call customer service
  • 67%  Customers expect to message businesses even more over the next two years

Source: Facebook-commissioned study by Nielsen

Messaging-first support your customers love

Build customer loyalty by providing quick and easy help no matter
what channel your customer chooses

Web Chat

Reduce web customer churn and boost conversion by providing exceptional chat-based support right within your web and mobile sites.


  • Modern messaging experience
  • Built-in Chatbots
  • Live chat and offline capability
  • Proactive messaging
  • Customizable look & feel

In-App Messaging

Improve customer satisfaction and increase retention by servicing your customers directly from within your mobile or desktop app.


  • Asynchronous messaging
  • Modern chat experience
  • Push and in-app notifications
  • Built-in Chatbots
  • Customizable look & feel

Email

Manage and process email-based inquiries from the same workspace to efficiently leverage your existing agent pool, streamlining your support workflows and operations.

Our data showed that customers with shorter response times were much happier. Web Chat has been a game-changer for Chatbooks. Now, agents can immediately help customers through our step-by-step ordering process, improving cart conversion. Helpshift is directly impacting our revenue and customers are thrilled with the speedy response.
Angel BrockbankDirector of Support, Chatbooks
 
Once we actually launched and went live in the app store, obviously the scope of customer issues increased radically. Helpshift’s platform allowed the support team to be able to efficiently tackle incoming tickets, largely thanks to the platform’s ability to escalate and segment tickets by user and category type.
Kevin HenriksonPartner Director of Engineering, Microsoft
 

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